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Customer Service Supervisor

Location:
Decatur, GA, 30035
Posted:
September 24, 2010

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Resume:

CALVIN L. BYRD

**** ******* ***** **.

Decatur, GA 30035

Hm: 404-***-**** or Cell: 404-***-**** or Msg:404-***-****

E-mail:abi6pw@r.postjobfree.com

SUMMARY OF EXPERIENCE:

** ***** ** ******* **ad-man and supervisor, 20 years of Corporate Office

Mailroom experience; extensive knowledge of ground shipping services and

mailroom procedures and guidelines; 20 years experience of shipping and

receiving; 20 years experience in printing industry; bindery, collating,

copying and operating office machinery; 20 years Certified Forklift

Operation; 20 years inventory; 15 years RF Scanner; 20 years Computerized

Polar Cutter 15 years MBO Folder352, Printing & Copy Service, Docutechs

6060, 6115. 5800, 135, 5252, 175 Canon105 and 205, DIGIPATH DocumentPro175

fax, Triumph 4850-95 cutter, GBC Puncher HD 7000, Laminator Docseal 1200

DocuColor 40, 15 years of Janitorial

. Produce color/black and white copies.

. Collating and bindery of books

. GBC punch/bind machine experience

. Computer literate

. Excellent written and oral communication skills

. Ability to work independently and simultaneously on

several jobs.

Mail Services:

. Pick-up, delivery and distribution of inter-office

mail and courier packages

. Coordinate shipping and receiving of Fed-Ex, UPS

shipping services

. Maintain delivery status reports

. Handle metered mail and various other office machines

(fax, copiers, etc.

. Handling customer inquires and/or problem resolutions

. Perform general administrative duties

. Operate postage mail meter and sealer

. Sort and distribute mail

. Maintain daily shipping and receiving logs and

reports.

Warehouse and Assembly:

. Assembly of wing components on assembly line of CB-5

military aircraft

. Pull and fill invoices; pack and ship orders.

Operate forklift

(stand-up and sitting, Cherry picker, reach) - CERTIFIED

. Load and unload trucks with use of forklift

Janitorial:

. Operate electric floor sweepers and buffers and scrubbers, cleaning

urinals, removing trash, cleaning windows, walls, partitions, vents,

linens, furniture.

. Replenishing supplies, carpet shampooers, stripping floors, vacuum

cleaners.

. WORK EXPERIENCE:

10/08 - present

United States Army National Guard, 178th MP CO 436 Washington Street

Monroe, Ga. 30655

SSG Eric Price (Supervisor) 706-***-****

Section Seargent/Military Police/Food Service Operations/Supply

Deployed - In Iraq

Seargent of squad. Performed combat operations convoys, force protection,

ECP points, ordering of supplies, shipping and receiving of supplies.

Maintaining daily logs and overseeing personnel assigned to my squad.

Preparing daily operations schedules and performing maintenance on

equipment Operating forklifts and driving military vehicles. Checking

incoming invoices as well as maintaining files on orders and all other

requests.

11/05-09/08 XEROX 1 CNN CENTER Atlanta, GA. 30309

Dexter Harper (Supervisor) 404-***-****

DOCUTECH OPERATOR/MAILROOM/S&R/FORKLIFT/WAREHOUSE/BINDERY

Print and set-up document creations and produce copies of orders on

docutech6060 and 6115, Canon105, and 205 to produce quality images to

customers specifications as well as business cards, litigations, forms,

pads, and oversize prints. Provide customer service via telephone, front

counter, and e-mail or fax, photo passports, postage metering, scanning,

burning CD's, and putting different types and weights of paper into stock

as well as various other duties assigned by supervisor.

8/04 - 9/05 MOTOVARIO, Inc., 818 Curie Dr. Alpharetta, Ga 30005

Rush Brown/Robert Walker (Supervisor) - 678-***-**** or 770-***-****

FORKLIFT OPERATOR/WAREHOUSE/ SHIPPING& RECEIVING

Used "ADVANTAGE" software to enter data into computer system; operated

forklift to receive incoming materials and process/receive/input into

inventory system; shipped orders with the use of UPS Power Shipping System;

pulled orders and packed for shipping; modified various gearboxes;

loaded/unloaded trucks with the use of a forklift as well as pallet jacks.

Received processed, entered and returned merchandise into system; performed

other various duties as assigned.

1/00 - 7/04 TOTAL SOLUTIONS, INC. 4080 Shirley Dr Atlanta, Ga.30315

Glenda Moore/Renae Murray (Supervisor) - 404-***-****

2ND SHIFT SUPERVISOR/MAILROOM /S&R/DOCUTECH

OPERATOR/FORKLIFT/WAREHOUSE/BINDERY

. Pull orders from invoices, deliver to various

departments and personnel

. Unload incoming materials from trucks with forklift

or pallet jack

. Place incoming materials in designated areas within

warehouse

. Load outgoing materials on pallets and load trucks

. Sorted, metered and sealed mail; operated postage

meter machine

. Shipped materials for Fed-ex shipping.

02/96 - 12/99 XEROX FULFILLMENT 1655 Peachtree Rd

Chris Mc Cambry (Supervisor) - 404-***-**** Atlanta, Ga. 30319

LEAD MAN/ DOCUTECH OPERATOR/ BINDERY S&R /WAREHOUSE/ MAILROOM/FORKLIFT

. Operated postage meter, copies, and faxes

. Shipped orders with the use of power shipping systems

. Sorted and distributed mail

. Load and unloaded trucks

. Operated forklifts, docutechs, copiers, folders,

cutters, stitchers, binders

02/90 - 12/95 MOORE'S COPIES 3343 Peachtree Road, Atlanta, Ga. 30319

Glen (Supervisor) 404-***-****

2nd SHIFT SUPERVISOR/ DOCUTECH OPERATOR/MAILROOM

/BINDERY/FORKLIFT/WAREHOUSE

. Operated various bindery equipment (collating,

binding, cutting and copiers)

. Operated postal meters

. Packed and shipped various materials via FedEx, UPS,

Airborne, and DHL shipping services.

EQUIPMENT:

. Gas/Electric clamps

. Stand up/Seated forklifts - CERTIFIED

. Pallet-jacks; Manual or Electric

. Copiers, computers, fax machines, postage meters

. Binders, cutters, stitchers, MBO Folder

. Air hoists

. Strappers and wrappers

. Docutech 6060, 6115, 5800, 5252, 135, 175

. Canon 105 and 205

EDUCATION:

Washington High School - Atlanta, Ga . 1974 -1979 H. S. Diploma

MILITARY: U. S. Army 1980-1983 Army National Guard 2006-Present

REFERENCES:

Robert Walker 770-***-**** or 678-***-****

SSG Eric Price 706-***-****

Dexter Harper 404-***-****



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