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Customer Service Management

Location:
Fishers, IN, 46038
Posted:
October 18, 2010

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Resume:

Jeffrey C. West

***** ****** **** * Fishers, IN *6038 * abi6o6@r.postjobfree.com * (317)281-

2422

Experienced Warehouse Distribution Foreman/Material Handler with expertise

in warehouse operations, material distribution, forklift operation,

inventory control and replenishments, cycle counts, internal and external

communications, and supervision.

SUMMARY OF QUALIFICATIONS

. More than 10 years experience in the contractor lumber distribution

industry, including 3 years of supervisory experience.

. Skillful management of multiple mid-scale distribution

warehouses/external yards, with inventories often exceeding up to $2.5

million.

. Solid experience in all areas of a fast paced, high energy warehouse

environment; merchandise shipping/receiving, load building, and

merchandise returns.

. Proficient use of multiple types of forklift operations with

certifications.

. Experience and willingness to work in both internal and external

environments to include hot/cold and wet/dry conditions, requiring

minimal supervision.

. Exceptional problem solver with strong interpersonal and negotiation

skills.

. Provider of excellent teambuilding/leadership, direction, guidance, and

mentoring for a team of 1-10 employees.

. Developed sustained relationships with internal management, employees,

vendors, and clients based on knowledge and trust.

TECHNICAL SKILLS

PLATFORMS AND TOOLS

. HEAVY EQUIPMENT: 6,000/8,000/10,000/15,000 LBS SIT-DOWN FORKLIFTS,

20,000 LBS BOX TRUCK, WINDOW/TRIM TRUCK, 22FT TRUCK & TRAILER WITH

RAMPS, TELEDYNE, FRONT LOADER

. HAND EQUIPMENT: LOAD BANDER, SHRINK WRAPPER, PALLET JACK, 8FT CHAINSAW,

ROUTER, BASIC HAND TOOLS, TAPE MEASURE

. COMPUTER SOFTWARE: MICROSOFT WORD,OUTLOOK, EXCEL

. OFFICE EQUIPMENT: MULTI-LINE PHONE SYSTEM, COPIER, FAX, NEXTEL WALKIE-

TALKIE

JEFFREY C. WEST * abi6o6@r.postjobfree.com * 317-***-**** * Page 2

PROFESSIONAL EXPERIENCE

ENGINEERING WOOD SPECIALIST November 2007-July2008

NORTH PACIFIC GROUP

Indianapolis, IN

North Pacific Group is one of the world's largest distributors of

building products,

industrial and hardwood products, poles, agricultural and food

products.

. Exclusive management of engineer wood inventory, often exceeding $1-2.5

million.

. Receiver/distributor of extreme lumber lengths within the

warehouse/external yard.

. Certified operation of 8,000 and 15,000 lbs sit-down forklifts

. Completion reorganization of inventory within the external yard.

. Responsible for inventory control and replenishment.

. Preparation of custom orders involving division of full units of lumber

with a

8ft. chain saw.

FOREMAN/MATERIAL HANDLER August 1999-November 2007

CONTRACT LUMBER COMPANY

Noblesville, IN

Contract Lumber Company has quietly become one of the largest

independently owned building material and labor providers in the country.

. Successful management of external yard employees, daily operations,

work schedules, and inventory, often exceeding $ 1 million or more.

. Inventory receiver/distributor within the warehouse/external yard.

. Certified operation of 8,000 and 10,000 lbs sit-down forklifts.

. Completion reorganization of inventory within the external yard.

. Responsible for forklift upkeep/maintenance.

. Load builder for client orders in a timely manner.

. Responsible for inventory control of shipments.

. Initiation and implementation of merchandise return program.

. Recipient of 2005 Foreman of the Year Sycamore Award.

. Successful mentoring and guidance for new hires.

. Continuation of relationships with vendors and clients by delivering

excellent customer service.

JEFFREY C. WEST * abi6o6@r.postjobfree.com * 317-***-**** * Page 3

FOREMAN/MATERIAL HANDLER May 1999-August 1999

May 1997-February 1999

METZGER LUMBER COMPANY

Carmel, IN

Metzger Lumber Company was a division of an Ohio-based construction

management

supply company to include a lumberyard, two truss plants, and a

commercial door

facility.

. Successful management of external yard employees, daily operations,

work schedules, and inventory, often exceeding up to $ 1 million.

. Successful inventory receiver/distributor within the warehouse/external

yard.

. Certified operation of 6,000/8,000/10,000 lbs sit-down forklifts.

. Load builder for client orders in a timely manner.

. Responsible for inventory control of shipments.

. Responsible for inventory replenishments, cycle counts, and merchandise

returns.

. Completion of building new inventory sheds to house special inventory

for client.

. Successfully maintained relationships with internal employees, vendors

and clients by delivering excellent customer service.

MATERIAL HANDLER February 1999-

May 1999

INDIANA RAILROAD RELOAD CENTER Indianapolis, IN

Indiana Railroad Reload Center seamlessly integrates rail and truck

transportation

when receiving products from a supplier. IRRC will either store

products for future

distribution or transload products directly onto trucks for immediate

distribution.

. Successful inventory receiver from rail cars and semi trucks.

. Inventory distributor within the external yard.

. Certified operation of 6,000 and 10,000 lbs sit-down forklifts.

. Responsible for inventory control of shipments.

. Responsible of inventory retrieval and shipments in a timely manner.

. Required minimal supervision to perform duties.

EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMA - GENERAL STUDIES/ART

CONCORDIA HIGH SCHOOL

Concordia, KS

PROFESSIONAL EDUCATION

* Operations management training

OSHA 4 hour forklift safety instruction/forklift certifications



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