Administrative Assistant Customer Service
Resume:
Jackie Couture
** ****** **. ****** *****, NY ***48
abi6o5@r.postjobfree.com
Summary Accustomed to working in a fast-paced environment with the
ability to think quickly and successfully handle difficult
clients. I have superb written and oral communication skills.
Have extensive knowledge using 395 of the FMCSR Vehicle Maintenance
File, 396 of the FMCSR Accident Register, and 390.15 OSHA.
Have performed in house training classes for HazMat and Homeland
security requirements on numerous occasions. Responsible for the
day to day management of a large staff, dealing with all HR
issues and resolving any staff conflicts that arouse, proven
ability to work well with individuals at all levels.
Experience Dispatcher
July 2009 - April 2010
Casella Waste Management, Geneva, NY
. Dispatcher for 43 drivers and 101 routes.
. Handled daily customer service questions and concerns.
. Preformed billing duties on a daily basis.
Dispatcher
2008-2009
Page Transportation, Weedsport,
NY
. Dispatcher for a fleet of 75 drivers using the TMW system. Process
daily logs and trip reports.
. Orientations for all new hires.
. Took care of all random DOT drug testing as well as DOT medical
recerts. Making sure all drivers are in compliance with all FMCSR
laws.
Accounts Payable
2006-2007
Hardware Specialty, Marlboro,
MA
. Handle all accounts payable for the Marlboro MA facility.
. Switchboard with five lines, there are 103 employees, each employee
has two lines. Paging system, screen calls for Vice President of
Hardware Specialty and for the HR manager.
Hours of Service Administration
2005-2006
Fleet Safety Services, Worcester,
MA
. Created enforceable hours of service policy statements for 498
drivers, including specifying rights and responsibilities for each.
. Audited logs for hourly rules as applicable to the company, ensured
form and manner were followed, pinpointed over-speed violations.
. Provided driver violation acknowledgement letters, violation listings,
and monthly fleet recaps.
. Also performed full manual and computerized point-to-point
falsification checks.
Safety and Compliance Manager
2003-2005
Giroux Brothers Trans, Worcester, MA
. Completed application processing for a new hires including all
necessary documentation
. Continuously reviewed files for missing, out of date, or incomplete
forms, ensuring drivers met FMCSR section 391 guidelines. Verified all
licenses, medical cards, and other important credentials were up to
date.
. Maintained records for company random drug screening selections and
provided monthly and quarterly reports as required.
. Handled basic IFTA mileage and fuel reporting and tax filing Hours of
Service, calculated available hours for drivers.
Jackie Couture
40 Rumsey St. Seneca Falls, NY 13148
abi6o5@r.postjobfree.com
Experience Administrative Assistant
2001-2003
Continued Tomra Mass LLC, Worcester, MA
. Answering multi-phones, scheduled appointments, conference calls and
meetings for the VP of Tomra.
. Prepared business reviews for monthly meetings, and handled all
official company correspondence.
. Upgraded the office filing system, typed all company documents, coded
invoices, performed data entry and all other general office assistance
such as accounting, and helped dispatcher as needed.
Administrative Assistant
1997-2001
Execustaff Personnel Worcester, MA
. Answering multi-phone lines, scheduling appointments, data entry, and
performed interviews.
. Back ground checks for future employees for non-profit organizations
using Choicepoint.
. Responsible for maintain an extensive computer network, updating
employee and client database, organizing incoming and outgoing mail,
managing the office filing system as well as supervising support staff
members and performing light general accounting duties.
Technical Internet Explorer, Act 2000, Access, Lotus 123, Microsoft
Office, File maker, PCMiler,
Skills PCMiler Fuel Tax, RoadVision, JanTek, Adobe, Rapid Scan,
Rapidlog, Rapidlog Pro, Accuterm, T-Cards, TMW, AS400, Citix
Education and Certificates
ICC
Homeland Security, JJ Keller
Hazmat, JJ Keller
High School Diploma, Mynderse Academy
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