**** *** ****** 219-***-****

East Chicago, IN 219-***-****

***** *******@hotmail.c

om

Kakilya T. Murphy

Objective To obtain a responsible professional position within

a people oriented company where my performance and

dedication will contribute to its growth and

development.

Experience 2006 -2010 Rent-A-Wreck Car Rental Chicago, IL

Franchise Store Manager

Manage and supervise rental and loaner fleet of 120

vehicles. Coordinate with service advisors regarding

rental and loaner related matters. Train and

motivate up to 35 rental and loaner operation

employees. Supervise the maintenance of the rental

fleet, including shop rentals. Ensure correct

presentation of rental forms and finalization of

bills. Make customer reservation as well as maintain

inventory control of vehicles. Prepare daily,

weekly, and monthly revenue reports, profit and loss

statements, and conduct marketing projects.

Demonstrate behaviors consistent with the Company's

Vision, Mission, and Values in all interactions with

customers, co-workers, and vendors.

2004-2006 City Sales Highland, IN

Will Call Shift Leader

Manage and supervise 6-10 employees in the

department. Assist customers with will call orders

or assist in placing new order. Supervise sales in

completing accurate orders for customers. Verify

orders ready to be delivered to customers and

prepare paperwork for all drivers, including bill of

lading. Maintain detail logs of all orders leaving

the warehouse system. Record all sales activity in

the will call inventory system. Coordinate UPS,

Flash (Courier), Freight and other delivery

mechanism where it is cost effective for the

company.

2002-2004 Expressway 95 Chicago, IL

Assistant Manager

Oversee 4-6 employees on providing excellent

customer service. Manage and maintain accurate

inventory records. Responsible for all customer

related issues and complaints. Provide training and

injury preventative maintenance with employees.

Count and balance employee registers at the end of

each shift.

1998-2001 United Parcel Service Hodgkin's, IL

Loading Supervisor

Supervise the proper loading of all trucks for

transport. Complete proper paperwork for drivers.

Assist employees in loading trucks ensuring that the

deadlines are met when given. Maintain accurate

records of employee's time and attendance cards.

Enforce safety regulations.

Computer Skills Microsoft Office 2007, Word, Excel, Access, Groove,

Outlook, and PowerPoint. Spreadsheets, Analysis

Reports, Graphs, and Comparison figures. Operating

systems: Windows 2000, XP, and Vista. Typing: 45-55

Education WPM. 10 Key (6-8K KSPM).

2004-2007 Purdue University Calumet Hammond, IN

Graduated December 2007

Bachelor of Arts Degree-- Major: Business Minor:

Human Resources

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