Customer Service Sales

Cheryl L Wiskirchen

**** ******** *****, ************, ** 46217 H 317-***-**** C 317-748-

1442

abi6m1@r.postjobfree.com

OFFICE ADMINISTRATION MANAGEMENT

An innovative, people oriented, and results-driven professional with 15+

years of leadership experience and track record of success in improving

business development, profitability, service, and quality for multimillion-

dollar business.

Core Competencies

Pricing/Contracts

Negotiation strategies

Customer satisfaction

Problem resolution

Visionary leadership

Multiple projects management

Technology acquisition

Work-flow prioritization

Inventory management

Profit/loss - Training, Mentoring and Coaching

RFP/ Vendor relationships

PC efficiency in MS Word, Excel, Power Point and other proprietary software

systems.

PROFESSIONAL EXPERIENCE

US Census Bureau, Indianapolis, IN (04/2010 -

07/2010)

Crew Leader Assistant

Met daily with 18 crew members to:

Check work for completeness and accuracy

Review payroll forms

Monitor work cost and progress

Answer questions and concerns

Conducted observations of crew while they worked the field

Recommended or provided on-the-job training

Completed over 200 census cases.

Promoted from Enumerator to Crew Leader Assistant in first two weeks of

employment.

King Systems Corporation, Noblesville, IN -medical device manufacturer

(01/1996 -01/2010)

Customer Service Manager

Team leader with a proven ability to train, supervise, motivate, and

evaluate employees. People oriented; enjoy working directly with customers

and the general public. Self-starter; can be depended on to complete a task

under minimal supervision.

Recruited from previous position to completely overhaul the processes and

procedures of existing staff.

Managed 12 employees including supervisor, customer service representatives

(international and domestic), contract administration, and receptionists -

hiring decisions, training/development, creating a positive atmosphere for

employee appreciation with incentives.

Reassigned team members from administrative setup to more strategic roles

resulting in more efficiency.

Managed customer requests for specific requirements of medical devices,

coordinating production, scheduling, research and development and quality

assurance resulting in sound decisions about feasibility of product.

Chaired the Information Services Continuous Improvement team serving as

liaison to senior management.

Spokesperson for communicating details of database needs to share

information between Customer Service and Sales Representatives, resulting

in improvements of real time information for both parties.

Maintained updates and development of Standard Operation Procedures (SOP)

related to ISO (International Organization for Standards) compliancy,

coordinating information and preparing documents in accordance with quality

and regulatory processes and formats.

Resolved high level concerns by customer including recalls, product issues

and pricing discrepancies - tracking trends for remediation.

Increased purchase orders received by Electronic Data Interchange (EDI)

with customers by 50%.

Accounting Manager

Held full P&L responsibility for 65 million dollar company, overseeing 9

team members from accounts receivable, payable, IT, contract administration

and receptionists. Built relationships with customers across multiple

industries, including hospitals, distribution and other manufacturers.

Held financial and decision making responsibility for business when owners

were gone.

Implemented a Sales/Contract/Commission database, continuing to enhance it

as business evolved, resulting in the company (for the first time) being

able to see details and make sound projections for sales department.

Drove sales increases through improved customer satisfaction and ensuring

correct terms and pricing. Example, saw an opportunity for a customer to

meet their freight terms more effectively resulting in substantial savings

for them.

Initiated and developed electronic data interchange (EDI) for purchase

orders, invoices, and product detail sales eliminating 70% manual entry in

3 departments.

Represented the department on a team comprised of departmental stake

holders, tasked with researching and best methodology to implement the

company's first ERP/MRP system.

Responsible for royalties paid to patent holders on a quarterly basis,

monthly commissions paid to sales representatives using multiple plans to

calculate using excel or proprietary software.

Professional Development

Training in Six Sigma.

Continuing Education related to customer service, accounting, management,

information technology.

http://www.linkedin.com/pub/cheryl-wiskirchen/15/533/219

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