Customer Service Medical
Resume:
T heresa N Ward
**** * ***** ** *****, Apt ***
Show Low, AZ 85901
Objectives
Seeking a position with responsibility offering challenge and advancement opportunities.
Education
Wicomico Senior H igh School, Salisbury, M D
H igh School Graduate, 1988
E xperience
Cashier / Dairy/ Frozen Food Sales Associate (July 21, 2010-Present)
Wal-Mart (5401 S White Mountain Rd, Show Low, AZ 85901)
D uties include Mod changes, merchandising of product w ithin the depa rtment as
w ell as other
d epa rtments as needed. P rice changes and on-hand counts, and pick lists are daily
f unctions. Customer Service is
t he number one objective. Cashiering was my fi rst job and I asked to move to
something more challenging.
Patient Care Technician (June 27, 2010 – July 16,2010)
Fresenius Medical Care (1500 South White Mountain Rd, Show Low, AZ 85901)
Functions as pa rt of the hemodialysis health care team in providing safe and
e ffective dialysis therapy for patients under the direct supervision of a licensed
n urse in accordance w i th F MCNA policies, procedures, and t raining in compliance
w ith the regulations set forth by the corporation, state and federal agencies.
R esponsible for the setup of the hemodialysis machines. Assist in the maintenance of
a safe and clean working envi ronment.
Rapid Void and Re-bill Team-Cash Dept ( September 22, 2008 – cur rent)
F resenius Medical Care (1750 S. Mesa Dr., Ste 110, Mesa, AZ 85210)
Duties include processing Void and Re-Bill packets from the CVO Dept. Void and Re-Bill is the
cancelling of a claim that has been posted in A/R to change the patient’s primary coverage on
claims that have already been posted.
Reviewing the Void and Re-bill Request form, confirming the units involved, adding remarks to the
patient’s account, and manually generating and posting a claim. Once the claim has been
generated applying payments, credits and debits, adjustments, reports, and posting unallocated
monies. Submit ted claims electronically or by paper.
Updated excel spreadsheets with all pertinent information related to Voids and Re-bills.
In addition, I help my team with posting monies for the cash department when needed and with
balancing at the end of the month.
Scanning Documents into our Document Imaging Resource.
Accounting Clerk ( Ma rch 11, 2008-September 21, 2008)
F resenius Medical Care (1750 S. Mesa Dr., Ste 110, Mesa, AZ 85210)
D uties included taking monies already deposited into the bank-lockboxes and coding them to the
correct facility. Looking at the EOB and spreadsheets to make sure that the facility received the
monies for dates of service performed. Linked all necessary reports to balance to monies received.
T ransferred monies between facilities if the check was posted to the wrong bank account.
Filed all paperwork to have stored at local Records Management Facility.
Accountemps (November 2007-Ma rch 11, 2008) Temp-to-H i re
1640 South Staple Drive #233, Mesa, AZ 85204
Used a Temp Agency once I moved to Arizona to locate a job with Accounts Receivable needs. I was
immediately sent to Fresenius Medical Care in Tempe, AZ.
Accounts Receivable / Payroll / Collections (April 2003-October 2007)
The Adkins Company, I nc. (P.O. Box 156, Berlin, M D 21811)
Duties included receiving payments and posting amounts to commercial and personal accounts.
Reconciled previous day’s work for 3 stores, making sure method of payment balanced against the
sales journal. Kept t rack of daily monies posted to various accounts using spreadsheets.
Locating and notifying customers of delinquent accounts by mail, and telephone to solicit payment.
M ailing out of 30/60/90 day letters of intent to customers who were delinquent on accounts. The
l ast resort was sending the accounts to collections for payment. Received and resolved calls from
customers and account holder pertaining to their credit account. Handled customer service related
questions, comments or concerns by phone or face to face contact.
Prepared net/30 statements every month and mailing to customers.
Also created accounts and requested credit reports for potential customers wanting credit with our
company.
Sold merchandise in a retail environment as well as interacting with customers to provide
i nformation about goods and services related to our industry.
Compiled and entered employee’s time and payroll data. Kept up with employee personal files
making sure all data in files is current and up-to-date. Sent employees for random and pre-
employment drug testing. All paperwork for workman’s compensation was handled by me.
O rdered office materials for all three stores.
References-Professional
Richard Holland/Vice P resident, G M
T he Adkins Co., Inc. 410-***-****
Jim M u rphy/Store M anager
The Adkins Co., Inc 410-***-****
Ma r ie Roberts/Cash Dept Team Lead
Fresenius Medical Care 480-***-****
Monica Jensen/West Cash Poster
F resenius Medical Care 480-***-****
References-Personal
Wayne & Ter ry Culver
P.O. Box 2164, Salisbury, MD 21804 410-***-****
P amela Cowgill
3852 E Leslie Dr., Gilbert, AZ 85296 480-***-****
Contact this candidate