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Customer Service Manager

Location:
Fayetteville, NC, 28314
Posted:
October 18, 2010

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Resume:

Leon D. Dotson

**** ********* **

Fayetteville, NC 28314

abi6ln@r.postjobfree.com

910-***-****

Dear Madam or Sir

I would like to express my interest in a position with your organization

and have enclosed my resume for your review and consideration. I am sure

that as you seek personnel you are met with diverse and ever increasing

demand and challenges for effective employees. I believe I have acquired

the kind of experience and skills, which would prove highly beneficial to

you in meeting those demands.

My record is one of professional dedication and exceptional accomplishment.

I am recognized as a result driven team-oriented professional with

excellent leadership, planning, and communication skills. It is my desire

to assist your organization in promoting an ongoing high level of

performance and excellence.

Enclosed please find my resume, which provides a more complete summary of

my experience and accomplishment. I am confident I possess the necessary

administrative and technical skills and management abilities to make an

immediate contribution to your company.

Thank you for taking the time to review my qualifications for employment.

I look forward to hearing from you in the near future.

Sincerely,

Leon D Dotson

Enclosure

Leon D. Dotson

1109 Quailwood Dr

Fayetteville, NC 28314

abi6ln@r.postjobfree.com

910-***-****

EDUCATION BACHELOR OF SCIENCE In Technology . Wood Technology, 1982

Pittsburgh State University, Pittsburg, Kansas

ASSOCIATE OF APPLIED SCIENCE . Information

systems / Programming May 2001

Fayetteville Technical Community College,

Fayetteville, North Carolina

Note: Completed 320 hours in Micro Computer

Repair Program

CERTFICATIONS: CompTIA A+ Certified Professional COMP001000667152

ID NUMBER

Food Protection certification Program

870911427

SUMMARY OF QUALIFICATIONS:

. Personnel Supervision / Training / Evaluation

. Budget Management and Accountability

. Systems security / Fault Tolerance / Virus Protection

. Procurement / Inventory Management

. Systems Maintenance / Backup and Recovery

. Systems Analysis / Configuration / Tuning

EXPERIENCE:

05/10 to Army and Air Force Exchange Service Fort Bragg, North

Carolina

Assistant Manager

. Provides supervision to staff while overseeing

the operations of a branch store to include financials.

Sales, promotions, personnel. Inventory

management, and training responsibilities, strict

environmental rules and regulations, gas report

at the end of the month, along with usage report.

05/09 to 05/10 Army and Air Force Exchange Service Newport News,

Virginia

DC Fleet Manager

. Supervises the operation of a DC Fleet

terminal which may include one are more switch

points. Supervises employees that schedule,

plan and coordinate shipments to and from points

within the AAFES distribution network.

. Supervises the maintenance of fleet equipment

as well as maintenance of records overage, shortages

or damage discrepancies in quantities and

weights and records the date time quaintly, source and

destination of materials shipped and

received. Insures any fuel storage tanks are maintained within

state and EPA requirements.

8/96 to 05/09 Moen Inc, Sanford, North Carolina

PVD Supervisor

. Providing quality customer service by

ensuring accurate processing and timely movement of all parts

through the PVD coating room.

. Plan and assign work within the PVD coating

room utilizing labor, equipment, material and schedule

to produce product at a minimum cost

consistent with acceptable quality standards.

. Insure that safe working conditions and good

housekeeping are maintained while meeting quality and

cost requirements. Train and engage

associates in improving safety practices.

4/84 to 8/96 U.S. Army

Logistics Supervisor, Vehicle Maintenance

. Implemented procedures for a more efficient

warehouse operation

. Has a superb working knowledge of PLL /

TAMMS Operations

. Insured that over $ 350,000 dollars worth

of recoverable items were returned to the system.

. Dedicated to mission purpose and displays

firm and caring attitude toward subordinates.

. Recommend and initiate personnel actions,

such as promotions, transfers, terminations,

pay increases, counseling and disciplinary

measures.



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