Customer Service Sales
Resume:
Brian Z. Gordon
**** ** ****** ***(Port St. Lucie, FL 34986(561-254-
7371(abi6kl@r.postjobfree.com
Objective
To obtain an outside sales representative position that will allow me to
utilize my acquired expertise in marketing, sales and customer service.
Motivated business professional that has run a small successful business
for 15 plus years. A hands on owner directly involved in the management of
day to day operations as well as customer service and marketing to enhance
the growth and profitability of the company.
Skills and abilities
. Successful track record in a wide variety of sales and marketing
positions.
. Management experience with up to 10 employees.
. Computer literate with the ability to utilize complex computer
programs.
. Proficient typing skills as well as experience with Microsoft Word and
Adobe.
. Ability to communicate well to a widely diverse group of people.
. Highly organized and able to multitask
. Comfortable working under pressure within time frames.
. Strong negotiating skills, good closer, not afraid to ask for the
order.
Employment History
Regional Appraisers & Consultants, Inc.-Port St. Lucie, FL -
Owner/Appraiser, 1992-Present
Duties & Responsibilities
-Increased number of clients through marketing, prospecting and client
referrals.
-Negotiated job fee's with clients.
-Managed/supervised the company's appraiser and clerical staff.
-Handled all accounts receivable and billing.
-Maintained excellent customer service and exceptional quality control.
-Appraised complex and high end residential properties over a three county
area.
Gordon & Jensen Appraisers -Palm Bch Gardens, FL - President/
Co-Owner/Appraiser/Supervisor, 1994 - 1996
Duties & Responsibilities
-In charge of customer support and service.
-Supervised staff appraisers and assigned job assignments.
-Reviewed staff's work to ensure accuracy and verified that appraisal
guidelines were followed.
-Solicited new business from prospective clients by means of sales calls
and presentations.
-Appraised difficult, unique and high end properties that were beyond the
scope of staff appraisers.
-Trained new appraisers.
Brian Z. Gordon Resume Page 2
RGF Appraisers - Jupiter, FL -Staff Appraiser -1991 - 1992
Duties & Responsibilities
-Fee appraiser for residential properties
-Non salary -Worked as an Independent contractor.
-Commissions were based on volume of work.
Phillip Michael & Associates -Boynton Beach, FL -Staff Appraiser - 1988-
1991
Duties & Responsibilities
-Fee appraiser for residential properties
-Non salary -Worked as an Independent contractor.
-Commissions were based on volume of work.
-Ran and worked from the northern remote office.
Biscayne Chemical - West Palm Beach -Account Sales Executive - 1986-1988
Duties & Responsibilities
-Commission based outside sales representative.
-Covered a large territory in central and western Palm Beach County.
-Sales of commercial chemicals to large industrial users.
-Customer care to ensure product satisfaction
-Introduced new products by means of demonstration.
-Conducted cold calls on decision makers to increase cliental and sales
volume.
Eckerd Drug Store - West Palm Beach - Store Manager - 1984 - 1986
Duties & Responsibilities
-Day to Day management of store operations and accounting.
-In charge of human resources for the store.
-ordered stock, managed store resets, building displays
Kalamazoo Construction- Kalamazoo, MI, Residential Construction
Superintendent, 1984-1981
Duties & Responsibilities
-Supervised and scheduled all sub contractors
-Scheduled all municipal and bank draw inspections.
-Ordered building materials
Professional Experience, Memberships, and Licenses
State Certified Residential Appraiser #RD474
Senior Residential Appraiser (SRA) Since 1992
FHA Appraiser, 1994
Appraisal Institute Member
Real Estate Salesperson, #SL0478926-inactive
Education-BS Public Administration -Western Michigan University, Kalamazoo,
MI, 1984
Minored in History
References upon request
Contact this candidate