Customer Service Sales

**** ****** ****** 757-***-****

Suffolk, VA ***** abi6ke@r.postjobfree.com

DORA E TEAL

Objective Seeking a human resource position which will maximize

opportunities to develop and implement programs; establish

and maintain a positive organizational culture and climate;

and ensure overall organization success through consistent

and effective promotion of the company's mission, values,

and goals.

Professional February 2005 - Present Sprint Norfolk, VA

Experience Lead Retail Consultant

* Assist store management in the opening and closing of

the retail store.

* Plan and prepare work schedules and assignments of

employees to specific duties.

* Assist employees with personal action plans and

performance improvement plans during times of declined

performance.

* Review, verify, and process payroll.

* Perform annual performance evaluations of employee

progress and development.

* Interview, hire, train, and develop new employees.

* Demonstrate professional and ethical behavior in

dealings with the customers and employees.

* Maintain control of cash and money operations that are

conducive to company guidelines.

* Train and coach store employees in daily duties related

to sales and customer service.

Account Services/Retention Representative

* Build rapport, probe and actively listen to customer's

concerns and issues.

* Competitively offer effective solutions to each

customer's problems and improve and maximize the

customer's lifecycle with the company.

* Successfully resell the benefits of the company's

products and services.

* Provide stellar customer service and assistance.

June 2003 - February 2005 Starbucks Coffee Chesapeake, VA

Assistant Manager

* Ensure and execute customer satisfaction.

* Ensure effective cash handling skills.

* Execute exemplary customer service.

* Train new employees to become Certified Baristas.

* Heighten coffee experience and ensure exceptional coffee

sales.

Education 2007 - December 2008 Regent University Virginia Beach,

VA

Master of Arts

* Concentration of Human Resource Management and

Organizational Leadership

2000 - May 2004 Longwood University Farmville, VA

Bachelor of Fine Arts

* Concentration of Interior Architecture and Interior

Design

Certified Computer Peoplesoft, AutoCAD, Microsoft Excel, Microsoft

Word, Microsoft PowerPoint,

Skills Dreamweaver, Eudora, Lotus Express, Amdocs nView, Customer

Service Management systems

Leadership Roles

and Experience Girl Scout Troop Leader for Troop 5778

Coordinator Central Virginia BET Comedy Tour

Coordinator for AIDS Awareness Blood Drive Longwood

University

Chair of Events for Set It Off Classic Basketball

Tournament

Coordinator Def Comedy Jam Comedy Tour Longwood

University

Chapter President Delta Sigma Theta Sorority, Inc.

Secretary Black Student Association Longwood

University

Chairperson Minority Student Advisory Board

Resident Assistant Longwood

University

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