Customer Service Administrative Assistant
Resume:
Mariah Price
Mariah Price
Holly Hill, SC 29059
*********@*****.***
OBJECTIVES
Looking for a position that can best utilize 12 years of proficiency in administrative,
clerical, receptionist and customer service skills.
EXPERIENCE
Administrative Assistant II S A I C
January 2008 – Present
All aspects of administrative duties on multimillion dollar government contract
Assist employees with benefits program enrollment and performance reviews
Review and oversee employee time charging accuracy for all employees
Schedule and arrange meeting and interviews
Create and maintain muster and time charging spreadsheets
Liaise with HR on sensitive employee issues
Compile and proof reports and documentation
May take or transcribe confidential or technical information
Care Coordinator O N E C A L L M E D I C A L, I N C
September 2006 – June 2007
Handle all aspects of receiving patient referrals for MRI’s, CT’s and
EMG’s
Interact with physicians and insurance companies, nurse case managers,
employer’s of self-funded plans and direct from the patient as required
Utilize Intrepid software for documenting patient referral information
Entrusted with sensitive medical information and timely facilitation of
referral
Verify and Met One Call Medical Standards
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Mariah Price
Mortgage Consultant C F I C H O M E M O R T G A G E
April 2006 – September 2006
Responsible for converting leads into loans
Negotiate terms and conditions of loans with applicants
Coordinate Appraisal and Title Abstract at submission
Proficient with agency, government and portfolio mortgages
Optometrist Tech/ Receptionist F A M I L Y E Y E C A R E S E R V I C E S
December 2005 – May 2006
Prepare and maintain patient chart, billing and insurance verification
Performed pre-test visual diagnosis
Trained new employees
Contact lenses training
Clerical support for doctors office staff
Facilitated all scheduling requirements
Confidential handling and filing of test results and correspondence
Customer Service Representative C H A R G E M E L A T E R, I N C
October 2004 – March 2005
Liaison between merchants and members
Respond to phone and e-mail inquiries
Process payments, file and record bankruptcies
Responsible for several projects set forth by the Director
Certified Customer Service Specialist V E R I Z O N W I R E L E S S
October 2000 – May 2004
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verifications
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
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Mariah Price
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Processor (Checker/Sorter) F E D E R A L E X P R E S S
August 1993 – September 2000
Processed daily inventory for shipment and delivery
Verified billing location for deliveries
Documented tracking logs
EDUCATION
1993 Graduate Malcolm X Shabazz High School
Pharmacy Technician, Essex County College 2005
Studies in Biology, Essex County College 1994/1995
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