Customer Service Quality Control

Elizabeth Ann Hecker

**** ****** **, *. ********** OH 45449 937-***-****

Objective I would like to continue a career in bookkeeping

Education Graduate of Carroll High School, Dayton OH

Skills and Computer: MS Word, MS Excel, Quickbooks, Medisoft

Knowledge Experience with various cash registers, postage meters and

calculators

Banking, including but not limited to, deposits and receipts

A/R, A/P, end of month and end of year account

balancing

Bookkeeping, payroll and tax preparation, 1099s and w-2s

Managerial experience as shift leader and office manager

Receptionist and secretarial duties including appointment

setting and

sorting and distribution of daily mail

Medical coding experience, mental health field only

Customer Service relations and telephone etiquette

Work Mid American Cleaning Contractors April 2010 to

Present

History Environmental Services Technician

ATS Behavioral Health Inc. Riverside OH Aug 2005 to

Feb 2010

Bookkeeper

Pioneer Automotive Springboro OH Feb 1998 to Mar

2006

Technologies

Quality Control Specialist

Taco Bell Dayton OH Dec 1997 to Sep 1998

Closing Shift Leader

Burger King, AAFES Caserma Ederle Jun 1995 to Dec

1997

Closing Shift Leader Vincenza, Italy

Taco Bell St. Roberts MO May 1991 - Mar1995

Drive-thru order taker

Phyllis Lakins Tax and Fairborn OH Jan 1989 to

Mar 1991

Accounting Services

Receptionist/Secretary and

Tax preparer

Commonwealth Life and Dayton OH Jan 1988 to Aug 1989

Accident Ins. Co

District Office Administrator

Taco Bell Kettering OH Jun 1986 to Dec

1987

Food prep, register duties

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