Customer Service Data Entry
Resume:
Aubrey Mgeni
***** ******* ***** * ****, MN *****
***********@***.***
SKILLS/ASSETS
. Computer skills: Proficient in Microsoft Applications including Word,
Excel, and Outlook, as well as Financial Applications including Arrow,
LIS, LPS, and Fidelity
. Demonstrated time management and organizational skills
. Excellent written and oral communication skills
. Experience coaching and developing employees
. Prepared and facilitated numerous formal training sessions
. Created entire training manual for all new hire training sessions
. Created an auditing system to help assist in the work quality of all
employees
EMPLOYMENT HISTORY
3/2009-Present Wells Fargo Home Mortgage
Minneapolis, MN
Work Director
. Monitor deficiency pipelines to ensure all team members are following
the Wells Fargo Home Mortgage Deficiency Resolution Guidelines to prevent
penalties
. Report and monitor each team members pipeline on a daily basis to ensure
they are meeting the Deficiency Management Team Service Level Agreement
. Responsible for compiling and distributing the weekly penalty reports to
Fulfillment Management
. Work closely with team members to ensure they are meeting all of their
daily goals
. Created a training manual for new hire employees outlining the procedures
and guidelines pertaining to resolving loan deficiencies
. Create and facilitate all training classes for new hire employees
. Responsible for coaching, developing, and supervising all team members
08/2004-3/2009 Wells Fargo Home Mortgage
Minneapolis, MN
Loan Documentation Specialist 4
. Follow established procedures to resolve Post Closing deficiencies to
ensure the salability of all loans
. Provide excellent customer service to both internal and external
clientele
. Prepare documentation resulting in correcting loan errors
. Monitor weekly penalty reports to ensure deficiencies are resolved
. Respond efficiently and effectively to daily challenges presented by
internal and external clientele
04/2004-07/2004 Wells Fargo Home Mortgage
Bloomington, MN
Mortgage Review Analyst
. Responsible for reviewing loan files in compliance with Wells Fargo
funding and investor requirements
. Data Entry
12/2003-03/2004 Visinity
Minneapolis, MN
Call Center CSR
. Responsible for contacting various government facilities to acquire
necessary information to facilitate programs for the blind and visually
impaired
. Research various websites to determine government facilities that need to
be contacted
. Data Entry
06/2003-11/2003 Wells Fargo Home Mortgage
Minneapolis, MN
Post Closing Analyst
. Research and locate missing settlement packages not received by Wells
Fargo Home Mortgage
. Data Entry
. File Management
09/1999-12/2002 Southwest State University
Marshall, MN
Administrative Assistant
. Receptionist responsibilities
. File maintenance, data entry, and miscellaneous paperwork related to
student services
. Organized filing system
EDUCATION
1998-2003 Southwest State University Marshall, MN
B.A.: Theater and Television Production: Speech Communications
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