Administrative Assistant Manager

Felicia James

*** ******** ***

Pooler, GA *****

Cell: 912-***-****

E-mail: abi6j4@r.postjobfree.com

Objective:

I am seeking a position that will allow me to utilize my knowledge and

skills to advance the objectives of a progressive and innovative

corporation that values its true assets - its employees.

Professional Skills:

Determined self-starter with demonstrated ability to work independently and

as a positive contributor toward team efforts Ability to maintain

priorities and workflow Ability to multi-task Detail oriented Excellent

telephone etiquette Superior time management Excellent communication

skills Strong work ethic and ability to lead and motivate others Ability

to foster new ideas, and develop innovative ways to address challenges

Professional, confident, and possess ability to exercise mature behavior

when dealing with conflict Understand the need to respect confidentiality

while investigating sensitive matters

Professional Experience

Gulfstream Aerospace (Human Resources Dept.) 9/2008-07/2010

Administrative Assistant

Perform professional level human resources activities in functions such as

employment, compensation, benefits, training, recruitment, employee

relations, and entering the data in the HRIS. I coordinated orientations

and exit interviews with employees. I assisted in the new employee

orientation providing new employees with information regarding Gulfstream

and their new position. Provide counseling and/or advice to employees

relating to sensitive employee issues and performance concerns. I

maintained a $1,600,000 budget for one department. Keep confidential

records of benefits plans participation such as insurance and pension plan,

personnel transactions such as hires, promotions, transfers, performance

reviews, and terminations, and employee statistics for government

reporting. Training coordinator for three departments using the Learning

Navigator system.

Gulfstream Aerospace, Kelly Services (Security Dept.) 4/2008-

9/2008

Administrative Assistant III

Provide extensive support and coordinate activities within the security

department. I verified employee information with the use of the HRIS. I

maintained expense reports and invoices for the department. Coordinated

charge backs for tool chits and supplies of employees. Ordered and mailed

supplies via FedEx to other company locations. Provide support for

incoming callers on a multi-line switchboard.

Gulfstream Aerospace (Materials Dept.) 12/2007- 4/2008

Administrative Assistant III

Provide administrative support and coordinate activities and logistics

within the department. Coordinate and schedule meetings for the department

and manager. Responsible for updating weekly presentation for the

director. Training coordinator using Aspen. Maintain expense reports and

invoices. Responsible for inventory charts, workflow status charts, and

QPS charts. Developed excel reports for the materials needed and order for

the corporate jets.

Gulfstream, Kelly Services (Diversity Dept.) 8/2007- 11/2007

Administrative Assistant III

Assist the Director of Staffing and Diversity department. Maintain and

file papers for Foreign Nationals and Green Card Holders with lawyers of

company. Make sure all information held in employee files is in compliance

with federal standards. Assist with the diversity newsletter that was

distributed company-wide. Coordinate and schedule meetings and Lunch - n

-Learns. Order supplies through Staples.

Union Mission 03/2006-08/2007

Case Manager Assistant

Develop Individual Service Plans for clients (mental and substance).

Complete intake and assessment packets. Maintain accurate statistical data

for grant compliance. Document case notes into Pathways. Complete

transition plans and discharge summaries. Assist with screening, intake

and eligibility for programs. Assist with maintaining consumer charts and

records according to standards. Assist with managing data collection and

reports. Serve as the program representative in absence of case manager.

Accept shelter fee payments. Perform drug screenings. Provide

advice/counseling to youth and adults.

American Port Services 02/2004-03/2006

Coordinate with shipping to ensure all receiving shipments are flowing in

and out of warehouse as scheduled. Perform inventory and cycle counts on a

daily, weekly, monthly and annual basis. Perform quality checks. Maintain

records and report required information for daily shipping and inventory

control. Accurately counts bulk merchandise in primary warehouse

locations. Performed appropriate adjustments on inventory levels.

Researched discrepancies as it relates to inventory levels, as needed.

Sitel 06/1997-07/1998

Customer Service Lead

Respond to customer inquiries Research required information using

available resources Handle and resolve customer complaints Provide

customers with product and service information Responsible for maintaining

customer order files, providing timely and accurate information in a

professional manner to each customer and facilitating internal

communications to each department Process orders, forms and applications

Identify and escalate priority issues Route calls to appropriate

departments Follow up customer calls where necessary Complete call logs

Complete call reports Communicating customer requirements and changes

internally Preformed customer feedback to inquiries and tracking and

reporting information to team members

Education

Savannah State University, Savannah, GA

Bachelor of Business Administration May

2003

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