Customer Service High School

** ****** ***** ** ****, GA ***** Home: 706-***-****

********@*****.***

Kimberly Willoughby

Objective

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Seeking an employment opportunity as an Patient Coordinator

/Intake.

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Summary of Qualifications

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*9 years of excellent and successful experience in customer

service and support with problem solving and trouble

shooting

*Excellent written and verbal communication skills, with an

eye for detail

*Extremely productive in a high call volume call center and

high stress environments

*Ability to train and encourage other customer service

employees

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Education

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Piedmont College

July 2006 Bachelor of Arts Demorest, GA

*Obtained a Bachelor of Arts degree in Criminal Justice with

a minor in Psychology

*Intern with the Department of Juvenile Justice as a

Juvenile Probation Officer

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Athens Technical College

December 2003 Associates Athens, GA

Paralegal Studies

*American Bar Association approved program

*Intern as a Paralegal with Green & Green Attorneys at Law

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Clarke Central High School

June 2001 High School Athens, GA

College Preparatory

and Vocational Tech

Diploma

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Experience

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Walton EMC

August 2006 - Consumer Service Monroe, GA

Present Representative

*Properly create and process service orders

*Provide accurate service to consumers by timely processing

member transactions

*Effectively respond to routine informational inquires

*Perform miscellaneous administrative tasks

*Provide accurate service to consumers by timely processing

of consumer payments

*Process collections

*Maintain confidentiality of all consumer's information and

documentation

*Ensure a timely and accurate response to consumers with

inquires or complaints

*Provide feedback for consumers through email for

application of service

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Dial America

September 2004 - Mentor Athens, GA

June 2009

*Trained and equipped with knowledge to coach

representatives who are struggling with meeting program

goals

*Identifying the areas of opportunity, coaching by example,

and documenting all actions taken on sales floor

*Utilized to answer questions and post stats on a weekly

basis.

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Dial America

September Teleservice Athens, GA

2001-Sept.2004 Representative

*Collect and process customer's information for various

companies such as Bank of America, Home Depot, and Lenox

*Assist Clients in quarterly meetings to provide feedback,

progress, and areas of improvement for programs

*Provide customer care regarding different products. Have

the ability to make decisions and the authority to reject

and approve claims. Through this knowledge key business

skills are developed as well as critical thinking and

decision making

*Participate in training sessions geared toward utilizing

various communication skills to maximize efficient data

collections and customer compliance

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Skills & Abilities

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*Knowledge of various computer software programs such as

Excel, Access, Powerpoint, and Microsoft Word

*Knowledge of Accurint and Success systems that are used

with The Department Human Resources in Child Support

Services Department

*Have taken various business courses such as Accounting and

Principles of Management.

*Analytical approach to problem solving and complaint

resolution.

*High level of interpersonal skills to interact with other

staff members.

*Ability to multi task and meet deadlines.

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Awards

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*Received the Shining Star Award by Outstanding Students

Encouraging Unity and Excellence in a program

*Recognized for being on the Dean's List and maintaining a

grade point average above a 3.5

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Contact this candidate