Engineer Supervisor

October **** Resume of

Bruce Stuart

**** **** ********* ****, *******, Oklahoma 73064

(Central Oklahoma, Oklahoma City Area)

Home 405-***-**** Cell 405-***-****

abi6hh@r.postjobfree.com

~ Highlights of Expertise ~

IT/P.O.S. Professional Break Fix Front/Back Office Systems P.O.S. Peripherals Knowledgeable

Printer Set up Configuration Rack Blade Server Break Fix Desktop/Laptop Configurations

Switches Routers Modems Retail Cash Register Expert Hard Drives – CPU’s Memory

Kiosks – Self Check Outs Signage – LCD LED Panels Project Lead Tech Experience

Hardware Installations Overnight Installations Business Moves/Closures

Software Installation Short Term Projects Preferred Tech Status

Long Term Projects Single Visit Projects Equipment Break Fix

On~Site Remodels Assist Tech Role Client Relations

~ Information Technology Specialist ~

Solution finder capable of thinking outside the box, demonstrated ability to work effectively with individuals

at all levels and in all functional areas. Extensive experience starting in 1983

of achieving cost savings and enhancing system functionality.

~ RECENT Work Experience ~

Corporate Offices Lawyers Suites Insurance Agencies Government Agencies

GAP Ford Automotive Kentucky Fried Chicken Bank First

Dots Honda Dealership Jack in the Box Chase Bank

Lowes Toyota Dealership Olive Garden Bank of America

Target Hyundai Dealerships Whataburger Liberty Mutual

Dillard’s Cartridge World Papa John’s State Farm

Wal Mart Barnes & Noble McDonald's USPS

Home Depot Blockbuster Starbucks AVON

Victoria’s Secret Aldie's Domino’s Beauty co

Sam’s Wholesale Kohl’s Old Navy Hampton Inn

Harkin's Theater's AMC Theaters Loves headquarters American Airlines

~ IT Industry Certifications ~

Associate in Computer Science

Comp TIA A+ Professional

Comp TIA I Net+ Professional

HP Authorized Server Technician

DELL Certified P.O.S. Certification

NCR P.O.S. Customer Field Engineer

IBM Authorized P.O.S. Field Technician

Twenty Two Various DELL Certifications

Twenty Four Assorted NCR CE Certifications

Twenty Eight Different IBM POS Certifications

Twenty Three Various factory AT&T Certifications

Twenty Factory LUCENT Technologies Certifications

~ Employment History ~

May 5th 2010 – August 5th 2010

References Available upon request

Sonic Automotive Corporation / Buchanan Technologies

Ticket Based Break Fix Field Technician

Doing ticket based and instant response Break Fix in a office/shop automotive dealership environment, on DELL Servers, Desktops and Laptops, HP Servers,

Desktops and Printers, IBM Lenovo Desktops as well as Servers, switches and all other associated equipment. This is done at several corporately owned Car

Dealership sites, Repairing, Modifying and Upgrading. Working with all the equipment from the User Desktops, Servers, HP Printers and ADP Dot matrix printers to

the Diagnostic equipment for the cars even on Blackberry and I Phones. This is done on a Part Time Basis of only 24 hours per week, which let me continue doing

other jobs with Field Solutions.

February 2003 – Current

References Available upon request

Independently Contracted IT POS Field Technician

Working for Field Solutions primarily as A Project Based Freelance Field Engineer

As an independent contractor I have always enjoyed the diversity of the projects offered through them. This position demands extensive experience with IBM, HP,

DELL, NCR & All the support brands. Varied duties include IT/POS Single Person, Lead or Support tech with; All phases of the IT/POS environment, Registers and

Self Checkouts, Server projects, including replacement of servers, migrating data, and upgrading server’s, HD’s, memory and other internal components. Break Fix

Work as well as Install/upgrade/remodels with most all forms of POS & IT equipment. Registers, Self Checkouts, Kiosk’s, PC and Desktops, Switches, Routers,

Networking, Wi Fi, Printers, card readers, people counters, signage, scanners and signature pads. Telephony work in both replacement and upgrades and IT

consultation, custom builds, software installs, virus removal, memory wipes, upgrades, troubleshooting, virus removal and repair. systems diagnosis, repair,

upgrades and modifications

NCR National Cash Register Thru Above Field Solutions

2007 _ Current

References Available upon request

While working as a contractor I worked on several projects for NCR, until they asked if a would come aboard full time as a “Customer Field Engineer”. I entered

their ranks and went to the NCR schools in Dayton, Ohio. However I was under the impression I would be doing field engineering break fix duties, and when my new

job commenced it was non technical in nature. So after a long talk with the NCR Territorial manager, I went back to being a contractor with NCR doing the same

duties as a “Customer Engineer” and loving every minute of it and I am Still doing NCR work.

Wal Mart Thru NCR Thru Above Field Solutions

References Available upon request

Since 2008 “Bronze Technician Certified” I have run hundreds of ticket based calls to wal mart. Working on all types of tickets mostly on break fix also with

various Installs, Remodels, New Store Setups, Upgrades, and other various Wal Mart projects. Experienced with IBM Registers, NCR Self Checkouts, HP and DELL

PC's Desktops, Cash Office Equipment, Kiosk’s, Servers, Signage, TLC Mechanics Kiosks and all other Wal Mart equipment located through out the stores.

Loves Country Stores Thru NCR Thru Above Field Solutions

References Available upon request

Working out of the Loves Country Stores Headquarters on and off for over 18 months, I was tasked with the responsibility of repairing the NCR Cash Registers and

other equipment that came in from the field, I started with a pile of over 75 with three to five additional registers arrive daily. These were non functional registers

none of which had any written history about the issues or problems. I diagnosed then repaired them as I went. I also repaired the Gas Pump Monitoring equipment,

training computers.

May 2007 – October 2007

Getronics Level II Field Service HP Server Technician

Working with State Farm Insurance for a server project lasting over 6 months of one office per day. This project involved the replacing of field office HP servers then

migrating the data as well as the installation of Printers, Laptops along with other associated IT office equipment.

June 1983 – December 2002

Lucent Technologies Electronic Circuit Pack Tester/Repair/Modifications

5ESS Digital Switch manufacturing, In my eighteen years I started in circuit board assembly, then moved to Circuit board repair and modification eventually I moved

into circuit board test verifying the workability of Circuit packs before final assembly into 5ESS digital switch assembly. Finally I achieved a position as a third shift

supervisor in the circuit board test area. The 5ESS Digital Switch Assembly is a 50,000 line plus, digital telephone switching system used in most larger towns, cities

and countries throughout the world.

~ Kudos ~

FROM NCR in OKLAHOMA,

Bruce Stuart is and has always been my preferred person to use as a contractor. I am extremely satisfied with the work he performs

and the experience with NCR he brings to the job.

NCR Regional Manager Rob W.

Additional Info and Phone number on approval from R.W.

FROM CARTRIDGE WORLD

Thanks for a job well done at Cartridge World #422, Oklahoma City

Hi Rob W. NCR,

I wanted to extend my sincere appreciation to Bruce Stuart, your CE who was able to get that store functioning. I know it was really frustrating, but his

determination and diagnostic ability resolved the problem. The customer called me and thanked me for his efforts in that his knowledge of the unit was paramount

and after resolving the problem, neatly wrapped all cables and left the premises with a first class appearance. I know at times our CE's get criticized, but its

refreshing when one goes the extra mile to ensure customer satisfaction.

Again extend my word of thanks to your Customer Engineer Bruce Stuart* for a job well done.

Regards,

R.D.

NCR

Note* When I received this letter I was not working for NCR as a CE anymore, but, I was working with NCR as an independent contractor.

~ Educational Background ~

2008

NCR POS Customer Field Engineer

Training at NCR Headquarters in Dayton, Ohio.

Extensive Classroom training with NCR, IBM and Lexmark

2007

HP Server Training

Training at Bloomington, Ill.

2003 ~ 2004

Francis Tuttle VO~Tech

Comp TIA A+ Professional

February Comp TIA I Net+ Professional

Reinstated Comp TIA A+ in 2008

1980’s ~ 1990’s

Oklahoma City Community College

Sufficient credits earned for a degree as an

“Associate in Computer Science”

1974 ~ 1975

Alfred State University, N.Y.

Electrical Engineering Major (did not graduate)

1973 ~ 1974

Oglethorpe University, Georgia

Business Major (did not graduate)

~ Detailed Certifications and Corporate Training ~

NCR National Cash Register Certifications

NCR Customer Engineer Course #33176 Real POS Printers NCR CE Course #36286 Lexmark Laser Printers 644/632

NCR CE Course #37185 Comp TIA A+ Operating Systems NCR Course #34461 Customer Engineer Logistics

NCR CE Course #37194 TIA A+ Computer Components NCR C E Course #38012 Mechanicals of Printers

NCR CE Course # 37809 XP / Vista Operating Systems NCR C E Course #30814 Real POS Keyboards

NCR CE Course #36058 Serial No. Standardization NCR C E Course #38257 WCS Process & Tools

NCR CE Course #37808 Systems Networking NCR C E Course # 33666 Wal~Mart System

NCR CE Course #37370 NCR Real Scan 7878 Scanner Scale NCR CE Course #37810 PC Troubleshooting

NCR Customer Engineer Course #32425 POS Networking NCR CE Course #34663 WCS Problem Unit Program PUP

NCR Customer Engineer Course #39195 Code of Conduct NCR CE Course #37661 Wendy's International Servicing

NCR CE Course #29653 Diagnostics & Troubleshooting NCR CE Course #38260 WCS ~ EH&S ~ Americas

NCR CE Course #34994 POS Systems Troubleshooting NCR CE Course #32012 Global Out Of Box Failure

NCR CE Course #36840 CE Reporting Standards 2007 NCR CE Course #38146 CE Technology Assessments

NCR CE Course #33906 NCR 7405 Order & Pay Kiosk NCR CE Course #37811 Trouble Shooting Techniques

D E L L Certifications

1

DELL 698 Foundations Portables / Laptops DELL 698 Foundations Portables / Laptops

DELL 695 Foundations Desktops / Workstations DELL 695 Foundations Desktops / Workstations

DELL Printers Certification P1500 and S2500 / S2500N DELL Printers Certification P1500 and S2500 / S2500N

DELL POS Point Of Sale Product Certification DELL POS DELL POS Point Of Sale Product Certification DELL POS

DELL 461 Switches Power Connect 5212 /5224 Certification DELL 461 Switches PC 5212 /5224 Certification

DELL 640 Client DSP Customer Experience Certification DELL 640 Client DSP Customer Experience Certification

DELL 461Switches Power Connect 3248 Certification DELL 461 Switches – Power Connect 3248 Certification

DELL 561 Switches – Power Connect 2708/2716/2724 DELL 561 Switches – Power Connect 2708/2716/2724

DELL 695 Foundations Desktops / Workstations DELL 695 Foundations Desktops / Workstations

DELL 577 Wireless Technology Certification DELL 577 Wireless Technology Certification

DELL 436 Customer Soft Skills Certification DELL 436 – Customer Soft Skills Certification

2 IBM Certifications & Training

IBM 4680 Store Systems IBM 4693 3W1 Terminal

IBM Store Loop Systems IBM 4694– 144 Terminal

IBM 4694 205 Terminal IBM 4694–207 Terminal

IBM 4800–721 Sure Pro Register IBM 4800–741 Sure Pro Register

IBM 4800–781 Sure Pro Register IBM 4840 533/W33 Sure POS

IBM 4840 543/E43/W43 Sure POS IBM 4840 564/E64 Sure POS

IBM 4840 553/W53 Sure POS IBM 4840 573/W73 Sure POS

IBM 4840 563/5A3/E63/W63 Sure POS IBM 4695 Model 201 Sure POS Terminal

IBM 4840 544/E44 Sure POS IBM 4695 Model 211 Sure POS Terminal

IBM 4695 Model 221 Sure POS Terminal IBM POS Models 1&2 Terminal Receipt Printer

IBM POS Models 3 & 4 Terminal Receipt Printer IBM POS Terminal Register Printer 4610 TI 4

IBM POS Terminal Register Printer 4610 TI 8 IBM POS 6285 60u Controller Server

IBM POS 8479 51X Controller Server IBM POS 8480 33X Controller Server

IBM POS 6862 U9U Controller Server IBM POS 6835 RH8 Controller Server

IBM POS 4800 C41 Controller Server IBM POS Terminal Troubleshooting

AT&T Certifications & Training

AT&T Y0446005 Surface Mount Component Identification AT&T Y0446005 Surface Mount Component Identification

AT&T Y0437002 FASTECH Technology Circuit Packs AT&T Y0437002 FASTECH Technology Circuit Packs

AT&T Y052100 MS DOS Advanced Training AT&T Y052100 MS DOS Advanced Training

AT&T Y005483 JIT Manufacturing Concepts AT&T Y005483 JIT Manufacturing Concepts

AT&T Y052900 Quality Information Systems II AT&T Y052900 Quality Information Systems II

AT&T Y05500 JIT/T QC Leadership Workshop AT&T Y05500 JIT/T QC Leadership Workshop

AT&T Y0065844 JIT Manufacturing Implantation AT&T Y0065844 JIT Manufacturing Implantation

AT&T Y0529004 Quality Information Systems QIS AT&T Y0529004 Quality Information Systems QIS

AT&T Y044300X Master Defect List Quality Control AT&T Y044300X Master Defect List Quality Control

AT&T Y0557006 CP Thru Hole Component Identification AT&T Y0557006 CP Thru Hole Component Identification

1 LUCENT Technologies Training & Certifications

Lucent Technologies Y0445002 Surface Mount Technology Lucent Tech Y0445002 Surface Mount Technology

Lucent Tech LMQ020L Supervisor Monitoring Employees Lucent Tech LMQ020L Supervisor ESD & Employees

Lucent Tech LPD598V Managing the Job Supervisor Training Lucent Tech LPD598V Managing the Job Supervisor Training

Lucent Tech LPD550 V Supervisor Personal Effectiveness Lucent Tech LPD550 V Supervisor Personal Effectiveness

Lucent Tech YP400010 How to Deal with Difficult People Lucent Tech YP400010 How to Deal with Difficult People

Lucent Tech LDA123H One Day Awareness Supervisor Lucent Tech LDA123H One Day Awareness Supervisor

Lucent Tech LPD554V Supervisor Principle Centered Living Lucent Tech LPD554V Supervisor Principle Centered Living

Lucent Tech LMP006L Supervisor Manufacturing Flow Lucent Technologies LMP006L Manufacturing Process Flow

Lucent Tech Y052900M Supervisor Quality Info System II Lucent Tech Y052900M Quality Information System II

Lucent Technologies 6 Month Course, Circuit Pack Testing Lucent Technologies 6 Month Course, Circuit Pack Testing

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