Customer Service Manager

Joseph R. Deck II

**** ******** ***** ( Forest Hill, MD 21050

Phone: 717-***-****

Email: *******@*******.***

Transportation Operations Manager

Experienced TRANSPORTATION and LOGISTICS PROFESSIONAL with a verifiable

track record of progressive growth and experience in a broad range of

logistics, distribution, and transportation disciplines. Strong analysis,

planning, organizational, and team-building abilities, with effective

problem resolution and relationship management skills that produce positive

results. Hands-on and leadership experience with proven success in the

development of sound policies and practices that ensure that the company's

financial, business and customer service objectives are achieved.

Resourceful team leader with the capacity to multitask in a fast-paced

environment, manage competing priorities with ease while achieving

organizational and customer objectives.

Summary of Qualifications

Transportation ( Logistics Operations ( Forecasting ( Resource Allocation

Intermodal Transportation ( Process Definition ( Transportation Management

& Safety

Fleet Management ( Staff Training & Development ( Customer Service ( Budget

Management

Data Reporting & Analysis ( P&L Accountability

. Hands-on leadership experience with proven success in the development

of sound policies and practices that ensure that the company's

financial, business and customer service objectives are achieved.

. Effective team leader and mentor with a history of promoting a

positive work environment through the training and coaching of

employees on workplace safety and corporate policy.

. Experienced in transportation operations including the coordination

and scheduling of transportation requirements, accident investigation,

forecasting of transportation requirements, customer service and staff

supervision and evaluation.

. Capacity to promote continuous effort and initiative in the

improvement of operations and morale through positive team building,

decreased transit time, streamlined work processes.

. Knowledge and understanding of federal, local, state, and company

regulations regarding transportation and safety compliance.

. Experienced working with dispatch programs, onboard computer systems,

satellite tracking, and warehouse management systems.

. Effective negotiator experienced in executing successful vendor and

pricing negotiations.

. Skilled in cultivating and maintaining positive vendor relationships,

ensuring compliance with contract terms and promoting performance

accountability.

Professional Experience

transportation supervisor Peapod by Giant, Gaithersburg, MD 2009-

Present

Direct oversight and responsibility for the supervision and coordination of

the activities and assignments of van drivers, dispatchers and clerks.

Maintain optimal fleet efficiency by coordinating all vehicle maintenance

and repair schedules and updating and reporting on vehicle mileage, usage,

and transportation information. Define and implement procedural changes for

drivers and staff.

. Research and analyze client needs and expectations, making

recommendations for the development, expansion, and implementation of

transportation services, programs, and policies.

. Prepare, analyze and publish statistical and narrative reports

targeted at short- and long-range transportation system planning and

financial reporting.

. Oversee the efficient operation of a computerized route-scheduling

system allowing for more efficient and streamlined transportation

planning, scheduling, and resource allocation.

. Promoted to day-shift after three months of employment.

home delivery driver FedEx Ground (Home Delivery), Lewisberry, PA 2008-

2009

Independent contractor dedicated exclusively to the residential delivery of

small packages and including specialized delivery services in standard

evening and Saturday delivery, and an unmatched premium service option such

as day-specific and guaranteed appointment delivery.

fleet manager American Signature Inc., York, PA 2007-2008

Coached, mentored, and developed a transportation team of associates to

support the current and future business targets, objectives, and customer

requirements, defining and establishing a system of accountability for job

performance while implementing corrective action measures as required.

Utilized daily, weekly, and monthly KPI reports as a mechanism to drive the

transportation process. Assisted with the development of department budgets

with full P&L accountability.

. Worked closely with ocean, rail, and drayage contacts to ensure the

timely movement of intermodal containers into the distribution center

as well as the return of empty containers to the port.

. Negotiated carrier contracts defining transportation cost and service

level requirements, meeting regularly with carriers to evaluate

performance and service levels, capacity constraints, and customer

service issues.

. Implemented performance metrics and measures to insure carriers adhere

to load and service requirements and focus on service and cost as key

priorities.

driver manager Napa Transportation, Mechanicsburg, PA 2006-2007

Planned and managed the coordination and allocation of daily transportation

resources to support customer expectations and transportation requirements.

Managed and dispatched a fleet of drivers, monitoring performance and

progress for safe and on-time delivery. Coached, mentored and developed a

team of drivers to ensure a consistent and efficient operation, monitoring

revenue per load and miles per driver as part of the evaluation process.

transportation supervisor Unisource, Mechanicsburg, PA 2005-2006

Recruited a competent fleet of drivers, developing transportation policies

and services for a 500,000 square foot start-up distribution center

operation. Negotiated third-party labor, courier, and transportation

contracts.

. Rent, lease, and maintain equipment. Interview, hire, train, and

retain drivers.

. Review paperwork and documents to ensure that all Department of

Transportation, Federal Motor Carrier Safety, and company regulations

were in compliance.

fleet manager S&H Express, York, PA 2002-2004

Supervised fleet and staff operations in a dry and refrigerated truckload

environment, coordinating and executing time critical freight movements

from central Pennsylvania to Ohio, Indiana, and Chicago. Leveraged maximum

utilization and production capacity to plan and control manpower and

equipment requirements, collaborating closely with in-house brokerage

division to manage excess capacity.

regional coordinator Consolidated Freightways, Carlisle, PA 1995-2001

Led all aspects of the line haul operations of the New England terminals

along with terminals in Pennsylvania, New Jersey, and New York,

coordinating and supervising the movement of freight and drivers to exceed

on-time delivery objectives and customer expectations.

. Met or exceeded all aspects of company goals set for driver

utilization and safety requirements.

Education

Bloomsburg University, Bloomsburg, PA ( Undergraduate Studies in Business

Administration

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