EJ CUEVAS

** ********* **. ***. ***, York, Pennsylvania 17402

717-***-****

abi6dm@r.postjobfree.com

Accomplished Help Desk/IT professional with 4 years of experience in

Computer Operations, Information Technology, Technical and Help Desk

Support.

Award-winning support provided to thousands of clients from around the

United States.

Excellent communication and diagnostic skills that consistently solve

client problems.

Proactive self starter known to initiate process and system improvements to

increase system stability and staff productivity.

TECHNICAL SKILLS

Operating Systems - Microsoft Windows (3.x, 95, 98, 2000, XP, Vista, 7),

Macintosh OS (9, X), Linux (Ubuntu, Puppy,

Kubuntu, Mint), Solaris (8, 9, 10), OpenSolaris.

Business application software - Microsoft Office Suite (Word, PowerPoint,

Excel, Access, FrontPage, Publisher, Outlook), OpenOffice, Symantec VERITAS

3.x-5.x, Solstice Disk Suite, Solaris Volume Manager.

Hardware Platforms - StorEdge/StorageTek storage array families, Sun

Storage/Oracle Medium and Large Storage

families, Sun Server including x86 and x64 families. PC and Macintosh

Family hardware.

Certifications - CompTIA A+ certification in progress.

EDUCATION

The University of Arizona - 2004 - 2006

Tucson, Arizona

Bachelor of Arts in Creative Writing with English Minor - December, 2006

Northern Arizona University - 2003 - 2004

Flagstaff, Arizona

Pima Community College - 2001 - 2003

Tucson, Arizona

CAREER EXPERIENCE

Hewlett-Packard - 2009-2010

Camp Hill, Pennsyvlania

Tier II Support

Oracle Storage Support Engineer,

August 2009-Present

Provided phone support for Sun Microsystems/Oracle and Hitachi-branded

storage arrays.

Troubleshot hardware problem areas such as hard drives, power supplies,

battery packs, controllers, drive trays and array management software

(Common Array Manager and SANtricity).

Troubleshot Host Bus Adapters in servers, and also provided technical

support for Qlogic, Brocade and McData brand switch hubs.

Supported company tape drives and tape libraries.

Responsible for troubleshooting problems with data organization and

replication software Veritas Volume Manager and Solaris Volume Manager.

Tucson Unified School District - 2007 - 2009

Tucson, Arizona

Naylor Middle School

Site Network Technician, August 2007 - May 2009

Served as web administrator for school website.

Designed, programmed and published the original

site.

Created and rolled out a technology integration program for student

curricula, including implementing computer-based testing applications.

Introduced a Macintosh hardware/software program to the campus that aided

teachers in becoming proficient with the operating systems.

Troubleshot operating issues such as malfunctioning

hardware and network connections through a remote Unix terminal.

Resolved-campus-wide computer issues efficiently

utilizing the TrackIt! Ticketing program.

Successfully implemented Linux OS on older machines for word processing and

graphics editing.

Designed and implemented a system for quick technical assistance response

time.

21 s t Century Program

Computers Instructor, May 2008 - July 2008

Created and implemented lesson plans for middle school students on computer

hardware, software, safe Internet practices, and the history of computer

and Internet technologies.

Researched Arizona state standards in order to create appropriate curricula

for students.

Collaborated with all summer school instructors to write and create lesson

plans to integrate computers and technology into different courses for

cross-curriculum education.

Freelance Computers Technician - 2006 - 2009

Tucson, Arizona

Computer Technician / Owner

May 2006 - May 2009

Founded a small business that focuses on home computer and electronics

repair and functionality.

Created client contact management databases.

Identified and repaired common computer problems such as viruses, malware,

or problematic devices.

Wrote client instruction manuals on specific procedures and device

operations.

Tutored clients in computer use and common maintenance procedures.

Built custom computers for clients based on their

specific needs and wants.

KUAT Communications Group - 2006

Tucson, Arizona

Transcriptionist, April 2006 - October 2006

Transcribed audio materials from television programs for Public

Broadcasting organization.

Worked independently on deadline driven projects and delivered a high

quality of work in a timely manner.

Ensured quality of transcription work for script-generating purposes.

HOBBIES AND INTERESTS

Automotive Enthusiast

Owner of a 1968 Volvo P1800S. Currently restoring bodywork to original

condition, while only slightly modifying engine and

suspension components to make practical for everyday use.

Technology Enthusiast

Have built own Gaming PC from the ground up, and built many custom PCs and

laptops for clients, friends and family. Have

taken small electronic devices to work with custom made casings and

external hardware. Actively pursuing a technology and

automotive blog for own projects.

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