Customer Service Administrative Assistant

DeLynn E. Pollina

*** ****** ** • Gahanna, OH ***30 • ********@***.*** • 614-***-****

Administrative Assistant/Administrative Support Specialist/Customer Service

Professional Administrative Assistant/Sales Support Specialist with extensive experience in

meeting challenges in industries, including technology, insurance, advertising and

b roadcasting. Exercises exceptional judgment, works well with peers of all levels as well as

i ndependently. Possesses excellent people, organizational and planning skills.

Conscientious, resourceful and f lexible team member, Major strengths include customer

service interaction, research and problem solving.

SUMMARY OF QUALIFICATIONS

• Provided administrative support to sales team putting together quotes, proposals, power point

presentations, excel spreadsheets, generated lead information and processed mailers.

• Responded to and resolved client issues such as billing, terminations, claim problems, benefit

information and contract changes.

• Made calls for collections on clients falling into 90 days past due and was able to bring their

account up to date.

• Maintained complete and up-to-date inventory of marketing materials, office supplies

i ncluding i tems for the lunch room and interacted with vendors.

• Imported and Exported Excel spreadsheets, prepared spreadsheets and keep them current.

• Utilized all office systems such as ACT, Oracle Sales Online and Connect to assist local Sales

team with clients, opportunities and reports.

• Scheduled meetings, conferences and webinars.

• Prepared office invoices, audited employee expense reports for approval and payment. Caught

errors, and had employees correct before submitting for payment.

• Underwriting of quotes for Sales Reps and their clients. Working with Reps to underwrite

disability and life plans for employee benefits as well as generating client proposals.

• Awarded "Employee of the Month and Employee of the Year" for excellent customer service

and being a team player.

EMPLOYMENT

• SunGard Availability Services, Columbus, OH

May 2005 to October 2009

Strategic Account Coordinator

• The Dancy Group, Columbus, OH

August 2004 to May 2005

Administrative Assistant

• The Standard Insurance Company, Columbus, OH

June 2000 to August 2004

Sales Underwriter

• Principal Financial Group, Columbus, OH

September 1998 to June 2000

Sales Coordinator

• Unum Insurance Company, Columbus, OH

October 1989 to September 1998

Administrative Assistant and Customer Service Representative

• WXGT/WCOL Radio, Columbus, OH

November 1988 to October 1989

Sales Secretary

• Nicholas Popa and Associates, Hilliard, OH

October 1983 to November 1988

Receptionist/Secretary

EDUCATION AND TRAINING

• Southeastern Academy of Airline and Travel, Kissimmee, Florida: Graduate of Travel

Program. 1982.

• Newark High School, Newark, Ohio: Graduated 1981

SKILLS

M icrosoft Word, M icrosoft Excel, Oracle System, Mul tiple-line

Telephone Systems, MS Outlook, Lotus Notes, Internet Explorer and ACT

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