Sales Customer Service

Steven J. Lawrence

(***) ***- **** ? ***********@*****.*** ? 558 Bigelow St. ? Pgh., PA

15207

PROFESSIONAL SUMMARY:

. Strong leadership skills with the ability to tactfully match and

delegate proper tasks to my team

. Proven ability to achieve project management goals within a group or

independently

. Effective communication skills providing successful customer

relationship management - (CRM)

. Developed and delivered results and benchmarks to business owners

monthly

. Facilitated problem solving meetings to achieve company objectives

COMPUTER SKILLS:

Proficient with Windows XP; Microsoft Office 2007 (Outlook, Word, Excel,

Publisher, Access, Power Point) Adobe Photoshop CS3; OneNote;

Evernote; SharePoint; Salesforce; QuickBooks

PROFESSIONAL EXPERIENCE:

Intellacore - Pittsburgh

01/2009-08/2009 Marketing

Associate

. Collaborated with management regarding the planning and execution of

marketing initiatives

. Assisted in managing the company's Sales force CRM tool for optimal

customization for greater efficiency

. Developed successful strategies through research and testing of new

computer technologies

. Researched and coordinated buyers, suppliers, and distributors for

international trade opportunities

. Analyzed and evaluated market intelligence for manufacturing companies

regarding trade laws and tariffs

. Designed and edited promotional flyers and materials

. Coordinated and executed marketing campaigns: blog posts, mass emails,

webinars, and newsletters

. Implemented (SWOT) Strengths, Weakness, Opportunities, and Threat

assessments for businesses

. Developed (PEST) Political, Economical, Social, and Technological

assessments for global market analysis

. Consulted with project specialists to ensure timely completion of

client's projects

Barnes & Noble Booksellers - Pittsburgh, PA

2006-2009

Sales Associate

. Executed monthly marketing campaigns and promotions

. Managed sales and performance within the music department

. Accurately priced and secured all product on sales floor according to

company procedures

. Filed invoices daily for vendor repayment

. Applied inventory controls and loss prevention techniques, including

accurately receiving product and reporting discrepancies to management

. Executed daily tasks assigned in all areas of the store

. Maximized sales and productivity on the selling floor and through the

Barnes and Noble website

. Achieved sales goals based on daily, weekly and monthly tracking

. Delivered excellent customer service to every patron

Steven J. Lawrence

(412) 421- 2229 ? ***********@*****.*** ? 558 Bigelow St. ? Pgh., PA

15207

FYE Music - Pittsburgh, PA

2001-2006

Senior Assistant Manager

. Recruited, interviewed, trained, and processed new employees

. Analyzed daily profit loss reviews, monthly analysis of operation

statements, sales tracking and expense projection

. Set up marketing promotions according to the company's current marketing

strategy

. Administered human resource policies and procedures for employees

. Motivated sales staff to achieve daily sales goals through creative

means

. Wrote and administered performance reviews and corrective measures for

employees

. Collaborated with decision-making team to execute sales, service, and

product selection strategies

. Maximized profits using the company's in store marketing program

. Interacted with customers to sell products and services

. Managed a staff that included up to 15 people during the holiday season

. Organized the store schedule and employee needs to create a work-life

balance

Citizens Bank - Oakmont, PA 2004-2005

Customer Service Representative

. Enhanced existing customer relationships by cross-selling professional

services and bank products

. Ranked number one in financial investment appointments for two quarters

. Referred prospective investors to financial consultants

. Followed all bank regulations and federal laws

. Processed bank transactions in a timely manner

. Extensive knowledge of bank products including, IRAs, CDS, investments,

and bank rates

EDUCATION

Point Park University - Pittsburgh, PA

Bachelor of Science

Major: Business Management

Westmoreland County Community College - Youngwood, PA

Entrepreneurship Certificate

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