Administrative Assistant Customer Service

Susan Ayala

**** ***** ******

Norfolk, Virginia 23513

(757) 348 - 8244

***********@*****.***

Objective: To obtain a position in which the skills and education that I

have obtained can be used to the fullest extent possible to

enhance your companies standing and net worth in a very

competitive environment.

Summary of Qualifications

. Over ten years experience utilizing accounting, administrative skills

as well as customer/client skills in an office environment

. Self-motivated and able to set effective priorities and achieve goals

. High energy and dependable; proven ability to produce within a

demanding work schedule

Professional Experience

Account Manager/Corporate Trainer

Yardi Systems, Inc. Raleigh, North Carolina June 2008 -

August 2009

. Assisted clients in the implementation of their property management

software

. Troubleshoot issues with setup and use of software

. Trained clients and staff on software

. Developed training documentation using Microsoft Word, Excel and

PowerPoint

. Conducted face to face, "Go to Meeting" and "Go to Assist" training

sessions

. Traveled more than 50% to clients sites to conduct training

. Trained groups consisting of 1 to 15 or more attendees

Lease Administrator

Divaris Real Estate, Inc Virginia Beach, VA February 2007

- May 2008

. Collaborated with managers in related to assigned properties

. Abstracted and created summary reports for lease documents

. Communicated with clients in relation to rent terms and other

stipulations

. Calculated reconciliation of operating expenses and percentage rent

using complex Microsoft Excel spreadsheets which included charts and

graphs

. Calculated future operating expenses for use in annual budget

forecasts

. Tracked rental increases, renewal options and first rights

. Prioritized and met deadlines for billings and reports

. Composed correspondences using Microsoft Word utilizing mail merges

and macros

. Calculated commissions and interest and charges

Lease Administrator

Advantis Real Estate Inc. Virginia Beach, VA April 2005 to

February 2007

. Collaborated with managers in related to assigned commercial

properties

. Abstracted and created summary reports for lease documents

. Communicated with clients in relation to rent terms and other

stipulations

. Calculated reconciliation of operating expenses and percentage rent

using complex Microsoft Excel spreadsheets which included charts and

graphs

. Calculated future operating expenses for use in annual budget

forecasts

. Tracked rental increases, renewal options and first rights

. Prioritized and met deadlines for billings and property reports

. Composed correspondences using Microsoft Word utilizing mail merges

and macros

. Calculated commissions and interest on charges

Administrative Assistant

Perrine & Wheeler, Inc Norfolk, VA October 1998 to

April 2005

. Served as Administrative Assistant to Vice President of Property

Management

. Composed correspondences using Microsoft Word utilizing mail merges

and macros

. Calculated and tracked department expense reports

. Resolving administrative problems by coordinating preparation of

reports, analyzing data, and identifying solutions

. Processed accounts receivables and payable invoices

. Coordinated and scheduled meetings using Microsoft Outlook

. Booked and handled all arrangements for travel, seminars and events

. Maintained filing system for all documents and notations

. Developed PowerPoint presentations for meetings and conventions

. Acted in receptionist capacity and greeted guest

. Abstracted and created summary reports for lease documents

. Communicated with tenant in relation to lease rent terms and other

stipulations

. Calculated reconciliation of operating expenses and percentage rent

using complex Microsoft Excel spreadsheets which included charts and

graphs

. Calculated future operating expenses for use in annual budget

forecasts

. Tracked rental increases and renewal options

. Screened and interviewed prospective employees and other human

resource functions

. Processed payroll and tracked time and vacation schedule

. Prioritized and met deadlines for billings and property reports

. Calculated interest on charges

Education and Training

Norfolk State University/South University

Completed 70.0 credits in the following courses:,

Accounting I, II, Analytical Thinking, Organizational

Management, Corporate Finance, Economics, Statistics,

Human Resource Management, Medical Terminology and

Business Ethics

Degree Goal BS in Business Administration -

Management (to be completed in 2011)

Career Education Enhancing Customer Service Skills, Team Building

Workshops, Time Management, and Workshops and various

other workshops and seminars

Computer Skills Software - Windows, Microsoft Office Suite (Word, Excel,

Access, PowerPoint, Outlook and Publisher), SAP

Accounting System, QuickBooks, Peachtree Accounting

Software, Go To Meeting and Go To Assist Software,

Webinar, Corel (WordPerfect, Lotus, Quartro, and

Lotus Notes), Supercalc, Act 2000 & the Internet,

MRI, Yardi, Timberline, AMSI and JD Edwards

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