Customer Service Administrative Assistant

Kathy Bradley Williams

**** ******* *****, ***** **********, OH 43110

H 614-***-**** ****************@*****.*** C 614-***-****

Flexible professional with over 15 years of strong customer service and

administrative experience. Attentive to details and dependable; recognized

for dedication in tackling and completing projects. An effective

communicator and problem solver.

PROFESSIONAL EXPERIENCE

State Teachers Retirement System of Ohio (STRS), Columbus, OH

1998-2010

Health Care Account Representative

. Processed changes and enrollments for healthcare, dental, vision and

long term care benefit recipients

. Ensured completion of special projects including reviewing open

enrollment information for accuracy before distribution to eligible

recipients, matching Medicare/Medicaid reports with database to

address changes and reviewing HMO insurance plan reports to confirm

enrollment of benefit recipients

. Educated benefit recipients on program details, answered questions and

completed enrollments in the automatic claim filing process for

Medicare

. Effectively researched and responded to telephone and written

inquiries regarding various benefit related questions or problems to

ensure resolution

. Served as the contact for health care plan administrators and STRS

internal departments to resolve any enrollment issues

. Provided counsel and answered questions at benefit recipient

informational meetings

. Confirmed address changes and mailed appropriate confirmation letters

and identification cards

Aetna, New Albany, OH

1993-1998

Administrative Assistant -Office Support/Personnel Assistant

. Prepared and presented new hire benefit/orientation packets to

employees; completed and submitted new hire packages to corporate

office

. Scheduled interviews, conducted reference reviews and contacted

applicants to extend offers

. Attended job fairs and organized internal open houses to recruit new

employees; coordinated and set up training seminars and sessions

. Created and submitted absence reports to ensure accurate tracking and

paychecks

. Processed all office accounts payable/receivables and payment vouchers

for expenses; balanced and maintained office employee fund

. Resolved employee problems and answered questions related to paychecks

and benefits

. Managed required postings to ensure compliance with federal and state

laws

. Planned and coordinated office events to promote positive morale

. Administered pre-employment tests to new hire candidates and Health

Insurance Associate of America and Insurance Claims Adjustors exams to

interested employees

. Maintained and audited personnel files; completed exit interviews

EDUCATION & COMPUTER SKILLS

Masters in Management, University of Phoenix, Phoenix, AZ

Bachelor of Arts, Communication in Public Relations, University of Findlay,

Findlay, OH

Word & Excel

"Besides being a joy to work with, Kathy is a take-charge person who when

faced with a problem brought solutions to the table...she was instrumental

in helping the department increase efficiency and productivity."

~Former Supervisor at STRS

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