CRAIG A. PALZKILL

**** ********* **. **** (***) *06-

5053

Byron, IL 61010 Cell 779-***-****

abi6b8@r.postjobfree.com

. Over three years of supervisory experience in call center

environment

. Over four years of Claims/Adjustor experience

. Over 12 years of Customer Service experience

. Over three years of Auditing experience

. Over two years of Collections experience

> Develop customized programs to fulfill each account's unique

requirements. Motivates and mentors staff to reach their full

potential while developing techniques to attain corporate goals.

> Demonstrate persistence in pursuing new business and lending

opportunities.

> Foster a spirit of cooperation in team-focused leadership environments

and hold employees accountable for their contribution to an

organization's success.

> Record of success and accelerated career advancement; performance-based

results generator.

Summary of Qualifications

Risk Mitigation/Loss Recovery Revenue/Asset Growth Asset-based

lending

Staff Development Credit and Collection Financial

Audit

Program Development Maintain Customer Base Marketing

Strategies

Professional Experience

Alliance Inspection Management, Byron, IL

Field Service Manager (08/2009-07/2010)

Responsible for conducting automotive wholesale audits for automotive

companies. Also responsible for conducting off lease inspections for

automotive companies. Maximize dealers' portfolios performance and

marginal mix of all financial products and maintain corporate quality

standards by cultivating strong relationships and understanding and

satisfying dealers' needs. Monitor dealerships' wholesale and financial

performance to mitigate corporate risk and coordinate initiatives to

resolve dealers' credit issues. Educate the dealer organization on credit

policies, procedures, and contract forms for all product lines. Initiate

and conduct retail excellence training to ensure customer friendly

processes and maximization of customer satisfaction. Assist dealerships'

personnel with administrative issues, resolve uncollected funds issues, and

perform audits of creditor records. Conduct competitive intelligence and

advise management of developments that affect Ford Credit Company.

Maintain 100% customer retention level.

Ford Motor Credit Company, Byron, IL

Field Service Supervisor (08/2007-07/2009)

Responsible for supervising 18 people who conduct wholesale audits and

lease end inspections. Review reports of conducted audits to ensure that

audits are coded correctly and all areas of the audit are reviewed and

documented correctly to avoid any losses. Review inspections of lease

returns to make sure all damage is accounted for so billing is accurate to

control losses to maintain customer satisfaction. Conduct loss prevention

reviews with dealers to ensure that they are following insurance procedures

to reduce liability which could result in a loss to them and the company.

Ford Motor Credit Company, Lorain, OH

Field Service Manager (05/2005-07/2007)

Responsible for servicing car dealers with insurance claims for a three

state area. Provided close contact and service to dealers to ensure

efficiency in processing claims for payments. Responsible for liability,

subrogation, supplemental claims for automobile dealerships. Inspected

vehicles to determine damage and completed necessary paperwork to process

claim.

Ford Motor Credit Company, Colorado Springs, CO

Team Leader (03/2001-04/2005)

Responsible for a team of ten vehicle liquidations representatives whole

handle approximately 26,000 lease accounts a year. Responsible to ensure

the representatives are working all accounts fully and in a timely manner

in order to reduce loss that might occur to the company. Promoting

employees to strive for customer service goals, ensure compliance with

human resource policies, and review calls to ensure the best customer

service is given to both dealers and customers. Worked closely with credit

branch and car dealers to resolve problems that could affect customer

service goals. Reviewed reports to help reduce residual losses.

Ford Motor Credit Company, Hoffman Estates, IL

Customer Service Representative (09/1998-02/2001)

Responsible for collecting on past due accounts to reduce loss to the

company. Also involved with writing off bad debt or securing the

collateral back to avoid any future loss. Responsible for sending out

past due notices to customers to help reduce losses. Responsible to

determine ways to make the account current such as reviewing the customers'

loans to see if a rewriting of the loan was beneficial to both parties or

extending payments to bring the account current. Responsible for trying to

find a third party to transfer the equity to in order to keep the account

in good standing.

Education

St. Ambrose University, Davenport, IA

Bachelor of Arts in Liberal Arts and Science Emphasis in Criminal

Justice

Scott Community College, Bettendorf, IA Associates Degree

Ford Motor Corporation, Dearborn, MI Certified in Six Sigma

Contact this candidate