Engineer Service

William G. Lockwood

*** ***** ***** ****** **

Poplar Grove, IL 61065

Home: 815-***-**** Cell: 847-***-****

**********@*****.***

Objective:

To obtain a position as an Electronics Technician where abilities

of installing, troubleshooting, and maintaining computerized

electrical equipment is required. Also, to seek a position where

mechanical, electronics and strong customer service & support

abilities can be utilized which will lead to continued personal

growth within the corporation.

Experience: Field Service Engineer Chicago, IL

2010 Kidde - Fenwal, Ashland, MA

Provided prompt and efficient engineering services to industrial

explosion protected customers on a 24-hour, 7-days a week basis

while maintaining excellent customer relations. Provided

excellent support of explosion suppression equipment for annual

and quarterly inspections of systems, performed inspections and

qualifying of new installations and system start ups on a turn

key basis. Submitted detailed field reports of all types of

services performed. Provided travel costs and work time to Field

Service Coordinator while performing non-contract work. Submitted

detailed expense reports in a timely manner. Followed OSHA work

safe regulations while visiting customer plants. Job requirements

2008 - 2009 included traveling ten days at a time by air and or car, using

PPE, ladders, scaffolds, man lifts and working within confined

spaces.

Field Service Engineer Chicago, IL

Gandi Innovations, Mississauga, ONT. Canada

Serviced, repaired, and installed Gandinnovations Grand Format

printing equipment using UV and solvent and water based inks.

Performed operator and maintenance training during new

installations while developing and maintaining excellent customer

2007 - 2008 relations. Diagnosed machine hardware faults via machine

schematics and onboard software tools. Document all services

performed and actions carried out for customer. Submitted

detailed expense reports in a timely manner.

Field Service Engineer Chicago, IL

EFI / Vutek, Meredith, NH

Serviced, repaired, and installed Vutek Grand Format printing

equipment using both UV and solvent based inks. Performed

operator and maintenance training during new installations while

2003 - 2007 developing and maintaining excellent customer relations.

Diagnosed machine hardware faults via machine schematics and

onboard software tools. Submitted detailed service reports while

on site. Submitted detailed expense reports in a timely manner

via the internet. Developed good relationships with Vutek's

Sales Executives.

Technical Service & Sales Support Engineer

SMT Research, Inc. Lake Villa, IL

Providing parts, services on placement equipment at competitive

rates and educating our customers there are other alternatives

versus OEM.

Maintains surplus spare parts database while continuously looking

out for value added parts and services for our customers.

Providing effective means to increase customers' through put and

providing technical support via the telephone for machine issues.

Always cooperating with other vendors in order to help our

customers and theirs. Assisting in development of specialized

parts required to place unique components in a more cost

effective manner. Catering to customers needs is a process of

growth and development.

Ability to instill a commitment to the customer.

1991 - 2003

Field Service Engineer, Firmware and Software Controller

Fuji America Corporation Vernon Hills, IL

Developed and maintained first quality customers' service and

trust. Assisted customers with their applications on the newly

installed equipment. Submitted detailed service reports while on

site. Submitted detailed service, expense reports in a timely

manner. Provided customers visiting Fuji America with machine

maintenance & calibration training. Traveled to customers for

repairs, new machine installs along with retrofits. Able to

grasp new technology in the advancement of new machine control

software media. Duplicate machine control software on to Flash

Memory Cards, EPROM's. Maintained accurate records of inventory

of all part numbers used and customer's machine data. Duplicate

various software packages and upgrades for customer's computer

systems. Able to diagnose and trouble shoot machine hardware,

servo system, PLC problems in a timely manner using electrical

schematics, onboard software tools and part listings. Processed

service reports into Quintas call tracking database while in

office. Support customers 24/7 via Emergency Service System.

Quality Control Technician

1989 - 1991 Heidenhain Corporation Schaumburg, IL

Set up configure and perform functionally tests on new products

for stock from Germany. Inspect linear and axial encoders,

digital counters for defects and/or damage before returning them

to stock. Assemble and test new axial encoders for stock.

Labeled new encoder cables for stock. Assist production

department manufacturing encoder cables.

Education: DEVRY Institute of Technology Lombard, IL June 1989

Associate of Applied Science in Electronics

Course work included: Analog, Digital Electronics, and

Microprocessor Applications & Systems. Technical writing,

Electronics Fundamentals and Applications.

Interests: Personal growth & development, learning, computers & the

Internet, fishing, automobile, and lawn equipment repair and home

gardening & landscaping.

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