Quality Assurance Manager

Sharon Hanks

**** **** ****** **** #***, Mechanicsville, VA 23220

703-***-**** (cell)

abi69k@r.postjobfree.com

Summary of Qualifications

Extensive background in corporate communications, online

marketing, print production. Strong analytical and planning

skills, combined with the ability to coordinate the efforts of

many to meet organizational goals. Productive and efficient work

habits without supervision. Self-motivator with high energy and

enthusiasm.

Employment History

Happy Face Children's Photography April 2009 - Present

Photography Assistant, Office Quality Assurance

Assist photographers while on photo shoots by collecting order

forms, organizing sports teams, preparing children for the

photographer and generally insuring an efficient and smooth

shoot. Also assist at the sales table during shoots answering

customer questions, up-selling pre-order sales, directing

customers to the correct camera.

Check-in school and sports shoots for quality assurance. Process

large quantities of photos efficiently on a daily basis while

working with minimal supervision. Assist with post-sports shoot

ordering processes which include processing payments, ensuring

orders are properly placed and follow-up customer care as needed.

Organization and 'out of the process' thinking required daily.

Sharon Hanks Photography July 2007 - President

Owner and Photographer

As the owner-operator of my own photography business, I manage

all aspects of day-to-day operations which includes marketing,

website maintenance, money management, short and long term

planning. Manage photography schedule and create sales

opportunities. Primary focus is newborn photography (under the

name Arrivals: Newborn Photography) and family photography. My

photography focuses on using natural light and capturing the

small moments of life as well as the personality of my customers.

RichmondMommies.com June 2007 - March 2008

Online Promotions Manager

As a volunteer for the RichmondMommies.com online community,

responsibilities included promoting the site and recruiting new

members via MySpace, Craigslist, ClubMom and other online sites.

Other responsibilities included providing managerial input with

the daily needs of the site and its members, promoting events to

current members, creating and executing communication plans for

membership events and acting as on-air personality for the Monday

Morning Moms segment on Mix 103.7 FM each Monday morning.

MCI/WorldCom November, 1999 -

March, 2005

Manager, Online Marketing March, 2003 - March,

2005

Designed creative strategies and overall design for consumer web

presence on MCI.com, ensuring maximum usability and customer

satisfaction. Worked with design firm and IT through several site

redesigns, all of which were validated using qualitative and

quantitative user testing. Launched cross-company marketing

campaign to provide MCI residential service at a discount to the

employees of MCI business accounts. This included developing

unique online sales flow, branding the project and creation of

all online marketing collateral. Determined creative strategy for

online and offline marketing materials for ad-hoc

projects. Conceptualized new marketing programs, contests and

sweepstakes to increase bill payment conversion from direct remit

to automatic credit card billing. This effort resulted in an

annual savings of $2M.

Manager, Employee Communications March, 2001 - March,

2003

Managed employee intranet site, expanded content, branded site

and promoted it to employees using contests, signage, collateral

trinkets and top-down management endorsement. Expanded site

content to include biweekly "radio" show, organizational news,

industry news, online calendar of events and recognition of

employees. Created biweekly e-newsletter to employees reinforcing

content and brand. Responsibilities included graphic design, HTML

creation/editing, copywriting, branding, internal marketing and

coordination of staff and team members for providing content and

ideas.

Employee Communications Lead March, 1999 - March,

2001

Assisted in management of organization communication plans geared

to increase customer service levels, inform and motivate

employees and recognize extraordinary efforts within the

organization in unique ways. Provided coordination to implement

VP's new communications channels. Immediate responsibilities

included creation of executive presentations, website management,

writing and editing of monthly newsletter, and all employee

communications for the VP.

MCI/WorldCom con't

Communications, Public Relations Liaison November, 1997 - March,

1999

Managed intranet site for VP organization. Acted as public

relations liaison scheduling employee chats with upper

management, providing management with opportunities to

communicate with employees. Created new communication channels to

employees such as weekly newsletter, executive online chats,

creating of organizational intranet site, enhanced recognition

programs. Worked to promote the VP and organization's

accomplishments throughout the MCI established communication

channels including employee TV and radio.

Education

BS, Business Administration

Strayer University, Arlington, VA

Major: Business Administration, minor in marketing

Currently matriculating

Websites

Sharon Hanks Photography http://www.wix.com/SharonH

Arrivals: Newborn Photography /SHP

http://www.wix.com/SharonH

/Arrivals

http://www.facebook.com/pa

ges/Arrivals-Newborn-Photo

graphy/138*********

Contact this candidate