Customer Service High School

Sarah Redmond

**** *. ** **. ***** Louis, MO 631**-***-*** 0775

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Qualifications Summary

Customer service professional experienced working in fast paced environments demanding strong organizational,

technical, and interpersonal skills. I’m ethical, discreet, trustworthy and committed to superior customer service. I

am confident and poised in interactions with individuals at all levels. I am detail oriented and resourceful in

completing projects and able to multi-task effectively. I would like to obtain a position that will allow me to utilize

my previous experience and strengthen my skills. Capabilities include:

• Customer Service & Relations

• Team Leadership & Training

• Telephone Reception

• Filing & Data Archiving

• Word

• Excel

• Office Equipment Operation

• Problem Solving

Experience

River City Casino, Saint Louis, Missouri

Dealer

12/09-06/10

Graduated from the Dealer Academy and received a Missouri Gaming License.

• Provided superior service to both internal and external customers while overseeing, controlling, and

directing games on assigned tables. This was a high customer contact position that required me to have

the ability to communicate effectively with the customer at all times.

• Proficient in math skills and had 100% hearing ability to react to the customer bets and supervisors so a

great part of my job duties dealt with multitasking.

• Ensured efficient operations and adhered to internal policies, game security and state gaming regulations.

Human Resource Representative

12/09 03/10

• Coordinated and maintained employee master files and the input of accurate data into the employee

database. Assist applicants and employees by answering questions and providing assistance and

information.

• Coordinated and maintained accurate entry of information into HRIS and employee files.

• Provided guidance and assisted applicants, current employees and department heads.

• Informed applicants of job openings and details such as duties and responsibilities.

• Assisted with employment processes including employment verifications, background tests and pre-

employment drug testing.

• Coordinated badging and processed gaming licensing for new hires, transfers, promotions and renewals.

• Provided general administration and clerical support.

Sarah Redmond

3824 N. 25 St. Saint Louis, MO 631**-***-*** 0775

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• Maintained information and materials as confidential and secure.

• Maintained knowledge of applicable laws and policies and operated within those guidelines .

AT&T, Saint Louis, Missouri

Senior Consultant/Floor Superviser

10/00 11/09

• I took inbound calls in multiple queues and skills set over various customer contact channels. I

handled customer questions, complaints, and billing inquiries with the highest degree of professionalism

to resolve customers issue with one call resolution and escalated them when necessary.

• Made recommendations according to the customers’ needs on features, accessories, upgrades

and rate plans. I offered alternative solutions where appropriate with the objective of retaining customer's

business.

• Sold all products and services offered by AT&T and met all sales objectives. I utilized operational

systems to process orders and purchases of AT&T products and services; i.e. collections, payments for

landline bills, cellular devices, and equipment for television and internet use.

• Continually maintained strong knowledge of all company products, accessories, pricing plans,

promotions, and service features as well as competitive offers and promotions.

• Improved customer retention through programs and service provided to the customer.

Normandy Bank (now Truman Bank), Normandy, Missouri

Bank Teller

09/99-10/00

• Responsible for demonstrating excellent customer service. Identified customer’s needs and referred

financial products and services.

• Protected large amounts of money while in my possession and balanced drawer correctly at the end of

my shift.

• Handled routine financial transactions (deposits, withdrawals, advances, loan payments, merchant

transactions, check filing) and balanced those transactions with customers and non customers.

Education

Parkway West High School, Ballwin, Missouri - 95/99

High School Diploma

Florissant Valley Community College, Florissant, Missouri - 99/03

Criminal Justice course work on a part time basis

Sarah Redmond

3824 N. 25 St. Saint Louis, MO 631**-***-*** 0775

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