Customer Service Manager
Resume:
LaShaun Johnson
Selma, AL *6701
*********@*****.***
Objective:
To enhance an organization's growth by utilizing my skills and experiences.
Skills and Abilities:
. Well organized and highly efficient working a multi-environment.
. Superior communication skills in dealing with customers and co-
workers.
. Extensive experience in servicing customers, by telephone and in-
person.
. 10-key and ability to type 65 wpm.
. Experience in using Microsoft Office and performing data entry.
. Clerical office and billing experience.
Experience:
09/2008-11/2009 Advance America Demopolis, AL
Center Manager
. Review operating results of center daily, weekly and monthly to
identify areas of opportunity for increased profits and
decreased expenses.
. Recruiting, hiring, training, disciplining, evaluating,
developing, and terminating of center staff.
. Ensure procedures outlining opening, closing, banking,
collections, audits, local store marketing, all Loss Prevention
procedures, and other company policies are followed daily.
. Control cash flow, balancing, and audits while maintaining Loss
Prevention Control standards.
. Maintain company standards as related to staffing, operations,
marketing, collections and customer service.
. Recommend and sell products and services to meet customer's
needs.
. Ensure all required documentation is included in each customer's
file.
08/2006-06/2008 Alabama Title Loans Homewood, AL
Customer Service Representative/Collections
. Customer service and public service.
. Responsible for petty cash reconciliation report.
. Make bank deposits.
. Provided customer service communication by phone and in-person.
. Collected on customer's accounts.
. Balance and post daily receipts.
01/2006-04/2006 Jackson Hewitt Tax Service
Demopolis, AL
Tax Preparation
. Prepared income taxes for customer.
. Customer service and public relations.
. Assisted customer with loans.
. Provided customer service communication by phone and in-person.
10/2004-12/2005 Kohl's Department Store
Trussville, AL
POS Associate
. Customer service and public relations.
. Daily handled cash and balancing.
. Coordinated new employee training.
. Inventory.
. Assisted customer with purchases and sales.
. Process payments.
06/2000-09/2004 Nationwide Communication
Birmingham, AL
Assistant Manager
. Sold mobile phone products and services.
. Provided customer service communication by phone and in-person.
. Collected on customer's accounts.
. Resolved problems inquiring products, services and billing.
. Prepared weekly reports for staff meetings concerning sales
goals, achievements and customer service enhancement.
. Designed and prepared new employee orientation and training.
Education:
2009-Present University of Phoenix Online
Birmingham, AL
. Major Course: Information Technology
. Completed Course: Business Accounting, English
Literature, Communication of Technology
2002-2004 Jefferson State Community College
Birmingham, AL
. Major Course: Microcomputer Application
. Completed Course: Basic Accounting
2000. Shelton State Community College
Tuscaloosa, AL
. Major Course: Office Administration
. Completed Courses: Microsoft Word, Excel, Access,
PowerPoint, and Publisher
1995-1999 Amelia Love Johnson High School Thomaston,
AL
. Diploma
References
Zapolyn Daniels
Advance America, Area Manager
Sabrina Brantley
Advance America, Assistant Manager
Dora Alvarez
Alabama Title Loans, Office Manager
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