Customer Service Construction

Sheryl A. Allen

**** * ********* **, #**** ( Phoenix, AZ 85027 ( Phone: 602-***-**** (

abi63o@r.postjobfree.com

Construction Management Professional

Construction Management Professional, currently continuing education and

experienced with Construction Document preparation, Contracts

Administration, Project Scheduling, seeking an opportunity within the

Construction Industry.

Software: MS Office; Timberline; Customer Service, Operated Office Machines

JD Edwards; Primavera SureTrak Contracts & Documents Management

Scheduling & Calendar Management 5+ years Cost Estimating & Analysis

Accounting: A/R; General Ledger; A/P Coordinate Travel Arrangements

Project Management, Miscellaneous Clerical

Reconciliations; Bank Deposits Duties

Certification: Construction Safety in the Field (OSHA) - 2004

Experience

Mechoshade systems - AZ Solar Protection Shade Company 01/2008 to

04/2010

Qualifier / Cost Estimator

Received, prepared and established initial work order request in system.

Assessed work orders for accuracy/completeness and assigned product code

and cost based on specifications of order. Contacted customer to

complete/correct orders as needed. Documentation and data entry of orders.

Maintained Order Entry, Work Orders, and Proposal files.

Peyton Resource Group - AZ Local Landscaping Firm 11/2006 to 03/2007

Contract Administrator

Create start-up documents for Commercial, Model Home and Streetscape

projects. Ordered, copied and disbursed blueprints for projects to

appropriate personnel/departments. Pickup and/or delivery of contracts,

bids, plans and miscellaneous documents to builders and trades. Managed

calendar, schedule and lead project meetings.

Standard Pacific Homes - AZ Home Builder 03/2005 to 11/2006

Construction Administrative Assistant: 06/2005 to 11/2006

Warranty Coordinator: 03/2005 to 06/2005

Advanced through promotion. Coordinated warranty service requests from

homeowners; ordered carpet/tile samples for review with homeowners; closure

of service requests upon completion of warranty work, document preparation

(startup, contracts, financing); printed and attached Lot Contract Invoices

to each start; data entry of sign-offs from superintendents; printed final

proofs on closed lot files for adjustments; and received/directed incoming

calls to appropriate party. Prepared homeowner warranty packets for Sales.

D. R. HORTON/cONTINENTAL hOMES - AZ Home Builder

10/2003 to 03/2005

Customer Service Coordinator

Schedule/confirm warranty service appointments with new homeowners and

subcontractors. Conduct follow-up calls to homeowners and subcontractors to

verify completion of work.

Education

ITT Technical Institute - AZ

Bachelor of Science Degree in Construction Management

Expected Graduation12/2010

Associate of Applied Science Degree in Computer Drafting & Design

Expected Graduation 03/2011

Phoenix College - AZ 05/2005

Certificate of Completion: Construction Management Program

SKILLPATH SEMINARS and REYNOLDS UNIVERSITY - AZ 1995 to 1996

Stress Solutions for Working Women and Essentials of Excellent Customer

Service Certifications

High Involvement Teamwork Certification

ADELPHI BUSINESS COLLEGE - AZ 06/1987

Business/Computer Applications Diploma: Accounting, Finance, and Business

Coursework

Contact this candidate