Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Salt Lake City, UT, 84105
Posted:
October 18, 2010

Contact this candidate

Resume:

*** **** ********* ******

Salt Lake City, UT ****5

801-***-****

abi636@r.postjobfree.com

Brook Clark

Experience

May 2008 - Present

Overstock.com Salt Lake City, UT

Men's Apparel Buyer

. Monitor daily sales and strategically plan marketing and

promotions in order to consistently meet growth plans each

year.

. Responsible for all assortment planning and inventory

management.

. Create and develop private label line specific to

Overstock.com.

. Successfully negotiate pricing and payment terms while

maintaining excellent relationships with suppliers.

. Supervise special project teams to enhance reporting

systems and foster a more productive working environment.

. Adhere to an Open-to-Buy agenda.

. Placed purchase orders while successfully reviewing pricing

and margins.

. Maintain consistent knowledge of current market

trends/brands and industry trends to ensure optimum profit.

. Supervise assistant and associate buyers.

May 2006 - May 2008 Overstock.com

Salt Lake City, UT

Associate Buyer

. Reviewed incoming product offers to ensure quality

. Collaborated with Buyer on orders and assisted in product

selection

. Inspected all product to ensure pricing and margins before

putting onsite

. Analyzed return rates and worked to improve rates through

corrective actions

November 2004 - May 2006 Overstock.com

Salt Lake City, UT

Buyers Assistant

. Assisted Buyer in cutting purchase orders

. Monitored all orders to ensure delivery in a timely manner

. Comp shopped all current product onsite to ensure lowest

price online

. Worked closely with photo and copy department to ensure

product was marketed accurately

June 2004 - November 2004 Frogley Health and

Wellness Centerville, UT

Office Manager

. Responsible for maintaining the daily patient schedule.

. Provide daily support and feedback to owner and division

manager.

. Develop and maintain weekly marketing campaigns.

September 2003 - December 2003 South Davis

Bountiful, UT

Intern Community Hospital

. Organize Halloween fundraiser for hospital.

. Assist marketing department with various projects as

designated.

. Organize effective Public Relations Campaigns.

April 2003 - September 2003 Salt Lake

Magazine Salt Lake City, UT

Intern

. Responsible for planning and carrying out Women in Business

Luncheon.

. Assist with marketing relationships with radio and

television.

. Organize marketing accounts into an easy-to-use format.

January 1999 - June 2004 Country

Cleaners Layton, UT

Store Manager

. Responsible for all day-to-day financial including payroll

and daily deposits.

. Supervision of ten-plus employees including scheduling and

HR functions.

. Resolve all customer service issues and complaints.

Instrumental in defining common customer complaints and

developing procedures for elimination of further problems.

. Provide daily support and feedback to owner and division

manager.

. Develop and maintain weekly marketing campaign.

. Successfully maintain employment of enthusiastic customer

service-oriented employees which lead to increased sales

Skills and Certifications

. Solid background in customer relations with ten-plus years

of experience.

. Excellent organizational skills and ability to take

initiative; admirable social skills; goal oriented and self-

motivated; acute attention to detail and proficient while

multitasking.

. Strong leadership qualities including supervision of

departmental staff.

. Excellent working knowledge of Microsoft Office products

including Word, Office, Oracle, Excel and Power Point.

Proficient with both Mac and IBM PC operation.

. Proven written and oral communication skills.

Education

May 2004 Weber State University

Ogden, UT

. B.S. Degree in Communications with an emphasis in Public

Relations and a Minor in Sales and Service Technologies.

References

. Available upon Request.



Contact this candidate