Joshua E. Munson Resume October ****

Joshua E. Munson

*** ******** *****

Rochester, NY 14616

e-mail abi62t@r.postjobfree.com

I am currently a full-time student at Genesee Community College studying for a degree

in Respiratory Therapy.

SUMMARY OF QUALIFICATIONS

1. 7 years of experience in customer service, inside and outside sales within the

manufacturing industry and retail sales.

Communicates with high-level decision makers including purchasing agents, engineers,

2.

etc.

Capable and experienced in customer relations, order entry, and problem resolution.

3.

Able to work closely with human resources and customer relations functions for multiple-

4.

department company.

Strong writing and proofreading abilities.

5.

Exceptional communication, interpersonal, organization and presentation skills.

6.

Works effectively under pressure and demonstrates flexibility to meet deadlines.

7.

PROFESSIONAL EXPERIENCE

Lima Carpet Corp. - retail residential/commercial flooring sales

1.) Warehouse organization & Maintenance Includes:

a.) Keeping a running inventory of both stock and supplies.

b.) Checking vendors for best pricing and specials

c.) Updating installation manager on status of inventory-for reorder point

d.) Keeping warehouse clean and tidy

2.) Receiving shipments and unloading.

a.) Product Verification(marking Invoices in when deliveries are made)

3.) Bringing out and setting up new carpet rolls and hard surface stock

a.) Communicate with Office so that tags can be made immediately

4.) Bring out and setup new product displays.

a.) communicate with Office so that pricing can be done immediately

5.) Re-rolling and labeling remnants- setup in show room.

6.) Making deliveries when necessary

7.) Measuring for jobs- figuring total prices.

Customer service, setting up measures, signing out samples etc

Store conditioning - putting samples away, keeping things neat and tidy.

BDI (Bearing Distributors) - Rochester, NY customer service/inside sales

1. participate and complete all training exercises including, but not limited to; Sales

Training, Product Training, Computer Training, and BDI Operations training.

2. Responsible for pulling orders from warehouse stock for shipment to BDI customers and

branches.

3. Responsible for packing, shipping, and receiving orders from and to BDI customers,

suppliers, and branches.

4. Responsible for answering telephone calls from outside customers and assisting them in

their needs, such as identifying and interchanging product.

5. enter and maintain all sales orders, including releasing orders on credit hold, and

expediting previous orders.

6. accurately quote product to the customer.

7. capture over-the-counter sales with walk-in customers.

8. purchase product directly from the manufacturer.

9. Responsible for maintaining and actively servicing existing BDI customers assigned to a

specific sales region by performing various duties including areas such as product

quotation and problem resolution.

10. Expected to capture new business opportunities within current customers through

numerous strategies such as new product introduction, account targeting, and marketing

the current product line.

11. Will identify, and actively pursue new business opportunities to expand the current

customer base by working with management in developing sales strategies and new

account targeting.

12. Expected to work closely with suppliers to market and sell new and current products.

Customer Service - Nim-Cor Inc. Nashua,NH

Solely responsible for the parts and repair department, including setting up customer accounts,

answering customer questions, providing repair and parts quotes, and order entry.

I am able to maintain high standards of customer service, with emphasis on prompt responses

and resolution of customer's problems and requests. Use keen listening abilities to help clients

identify solutions to meet their needs. Responsible for catalog inventory and production.

Implemented a new system to organize, produce and update catalogs; project included extensive

research and analysis.

WORK HISTORY

Retail Sales/warehouse manager Lima Carpet Corp. March 2007 - March 2009

Inside sales representative, BDI (Bearing Distributors Inc.), Rochester, NY 2005-2007

Customer service/technical sales, Nim-Cor Inc, Nashua, NH, 2003-2005

Sales representative, National Energy Systems, Rochester NY, 2002- 2003

Installation Mechanic, Dupont Flooring Systems, Rochester, NY, 2000-2002

Installation Mechanic, Lima Carpet Corp., Rochester, NY, 1999-2000

Maintenance Mechanic, Larkin Creek Apartments, Rochester, NY 1997-1999

Administrative Assistant, Nugent Services, Syracuse, NY 1996-1997

Bindery Equipment Operator, Watchtower, Brooklyn, NY, 1992-1996

EDUCATION

Respiratory Therapy Student - Genesee Community College, Batavia, NY - August 2009 -

current

Graduate of Marcellus High School, Syracuse NY, 1991

Extensive training in public speaking, teaching and presentation skills

COMPUTER SKILLS

Microsoft Outlook, Windows XP, Word, Excel, Made2Manage.

Strong interest and aptitude for adding to these skills.

Contact this candidate