Customer Service High School

Michelle P Joachin

**** ****** **

Midway, GA ***20

Home: 912-***-****

Cell: 305-***-****

abi62b@r.postjobfree.com

Typing words per minute: 40

WORK EXPERIENCE

May we contact your current Supervisor? Yes

09/2008 to 02/2009. Hours per week: 40 Direct Sales Specialist for DirecTV,

Colorado Springs, CO, Mr. Nathan Baxter 719-***-****. Responsible for

consistent, professional handling and disposition of inbound customer

service calls. Must demonstrate a passion to serve, an aptitude for

building rapport, ability to engage each caller with a human touch

approach, solve problems and overcome objections in a consultative manner

which encourages future spending and promotes service goal. Provided a full

range of superior, proactive customer service, consultative sales and

relationship management. As a Customer Service Representatives I handled

inbound calls and recommend additional products and services when

appropriate Resolve inquiries at the first point of contact, whenever

possible evaluate each account using supporting technology educate on

products or services that will enhance the relationship.

06/2007 to 03/2008. Hours per week: 40 Program Assistant Child Development

Center, CC-3. Fort Carson, CO, Ruth Combs 719-***-****. Maintained

control of and accounts for whereabouts and safety of children and youth.

Assisted and provided learning planned activities for program participants.

Helped establish a program environment that promotes positive child and

youth interactions with other children, youth and adults. Helps prepare,

arrange, and maintain indoor and outdoor activity areas and materials to

accommodate daily schedule. Uses prepared curriculum/program materials and

assists with developing a list of needed supplies and equipment. Interacted

professionally with staff members, parents, and the Command. Observes a

program participant for signs that may indicate illness, abuse or neglect

and reports as directed. Notes special instructions provided by parents.

Assists in maintaining program participation data and completing required

daily reports. Completes designated training requirements; records and

tracks completed training on own Individual Development Plan. Performed

other related duties as assigned.

10/2006 to 12/2007, Hours worked per week: 40, Volunteer Family Readiness

Group Secretary, 2/12 F Company, Fort Carson, CO. Samantha Brown, 719-289-

1321. Maintains a FRG binder with a calendar, current Chain of Concern

roster (phone tree), sign-in sheets, agendas and minutes. Submits copies of

all records for the unit Family Readiness Binder to the FRG Leader. Updated

the contact roster with telephone numbers of new arrivals and reports

changes to the FRG Leader. (This responsibility may fall under a Membership

Chair if the FRG chooses to have this position) Prepares the FRG newsletter

(if FRG decides this position has that responsibility). Mails or

distributes all FRG correspondence (including newsletter).

01/2002 to 05/2006. Hours per week: 40 Financial Aid Officer / Enrollment

Specialist. Miami Dade College North Campus, Miami, Fl. Chimene N Garrison

305-***-****. Directs office staff and/or student help in the financial

aid office so that all assigned duties are completed satisfactorily within

the necessary timelines by using basic supervisory skills. Advises students

regarding their eligibility for various programs so that they can determine

the aid for which they will apply through interpreting and explaining

financial aid application, award and distribution regulations and

procedures. Administers the student loan program so that loans are

processed in a timely and accurate manner by conducting interviews with

applicants to provide loan counseling about debt management and the

appropriateness of borrowing, reviewing applications and tax forms for

complete and current information, calculating eligibility, certifying

applicant for the loan, completing necessary forms, and approving loan

checks for disbursement to students. Directs the maintenance of a

comprehensive record keeping system to assure compliance with federal,

state and local laws and/or regulations as well as auditor's requests by

establishing procedures, monitoring confidentiality of records,

coordinating forms and procedures with the Business Office and Computer

Center. Determines type and amount of award based on students' needs and

college resources to assure the best use of funds by reviewing applications

for completeness and accuracy, initiating correspondence to clarify

information, calculating student eligibility according to federal and state

regulations and college operating procedures, notifying the student of the

award, and authorizing the release of financial aid checks. Submits

financial aid reports as required to federal, state or local agencies to

comply with existing regulations by compiling statistics, writing and

formatting reports, and meeting mandated deadlines. Monitors the student

employee program so that both the students and supervisors needs are met by

maintaining listings of on and off campus jobs, assigning students to

appropriate work sites, and compiling records of assignments and payroll.

Authorizes deferment of tuition and release of financial aid checks so that

eligible students can register for classes and pay related educational

expenses by evaluating student records for number of registered credits and

grade point average, monitoring academic progress, coordinating with the

Business Office. Meets with college faculty and staff to promote a better

understanding of financial aid by participating in orientation sessions.

Collaborates with the Financial Aid Director in the development and

implementation of policies and procedures and informational publications so

they are readable, usable and up-to-date by designing brochures, writing

text, drafting policies and procedures, and designing forms.

6/2002 to 8/2002. Hours per week: 30 Secretary/ Clerk. City of North Miami

Beach, North Miami Beach, Fl. Lisa Alverez 305-***-****. Prepared and

managed agendas as directed by the City Administrator for the Council and

City Boards and Commissions. Compiles supporting documents for agendas,

posts meeting notices, including to the City's website. Prepares meeting

minutes for approval by City Council and other Boards and Commissions of

the City. Attends evening meetings of the City Council and other Boards and

Commissions as the recording secretary. Publishes all required legal

notices in the official newspaper of the City within the appropriate time

requirements dictated by state law. Responds to requests for information

and assistance from Council, staff and citizens. Maintains records, filing,

drafts and correspondence for Mayor, City Administrator and other city

officials. Maintains custody of city seal and official records of the city

including ordinances, resolutions, minutes of the City Council, contracts,

agreements, etc. Attests to all official documents of the City. Serves as

the Official Records Management Officer for all city documents; including

management of all records stored at Iron Mountain; insures City is

compliant with State Law. Receives on behalf of the City petitions,

initiatives, and referendums, recall proceedings and applications for

office, and verifies all applications and petitions. Coordinates and

administers elections and related matters for the City and other agencies

as directed. Serves as Early Voting Election Judge. Serves as a key member

of the City's Emergency Management Operations Team .Assists in preparation

and management of various budgets. Assists other departments with customer

service as needed. Performs other duties as directed.

EDUCATION

In progress, BA, Bachelors of Arts in Health and Human Services, 08/2010-

Present, Ashford University, Distances Learning, GPA 3.0; Miami Dade

College, Miami, Fl, 08/2002 - 05/2005, total credit hours earned per

semester, 140; Total Credit hours earned per quarter, 40. High School

Diploma, North Miami Beach Senior High School, NMB, Fl, 2002.

TRAINING

Microsoft Word/ Excel/Access/Publisher/ Power Point/ Outlook, 08/2002

Basic Office machinery, Window 95/98/XP/Vista,

Processed Financial Aid for current and future students

AWARDS

Principal Hall of Fame at North Miami Beach Senior High School, 05/2002

Girls Educated Motivated Success President at North Miami Beach Senior High

School, 08/2001

Student Government Association Public Relations Director at Miami Dade

College North Campus, 08/2004.

OTHER INFORMATION

A list of my strong skills are caring, collaborating, resolving conflicts,

advising, listening, persuading, motivating, oral communication, record

keeping, summarizing, budgeting, computing, classifying information, taking

inventory, operating machines, cooking, carrying, installing, lifting,

experimenting, visualizing, conceptualizing, improving, strong work ethics,

determination, leadership ability, ability to quickly absorb, dedication

and I am also resourceful.

Contact this candidate