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Customer Service Manager

Location:
Santa Clarita, CA, 91350
Posted:
October 18, 2010

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Resume:

J ackie R. Tallarido

* **** **** **. ******, CA *1350 6-61-607-****

j abi622@r.postjobfree.com

OBJECTIVE

A career as an Administrative Assistant

SUMMARY OF QUALIFICATIONS

• A highly skilled, organized and dedicated Executive Assistant with 10 years experience supporting staff and

f ulfilling operational administrative functions.

• Demonstrated capacity to provide comprehensive support to senior level executives; excels at organization

a nd multitasking, scheduling meetings, coordinating travel and other vital administrative support duties.

• Proficient in: Microsoft Office (Word, Excel, Power Point), Campbell, PeopleSoft, QuickBooks, JDA/Prism,

P olaris, SAP, MAC OS, Lotus Notes, Adobe Acrobat, various internet applications; type 80 WPM.

• Dedicated, hardworking and loyal; ability to thrive under pressure, maintain calm in fast-paced environment.

E xcellent customer service background with an emphasis on conflict-resolution and the capacity to

s uccessfully work and communicate with various and diverse personalities.

P ROFESSIONAL EXPERIENCE

Manager, CADM 2008-Current

Petco, S anta Clarita, CA

• Responsible for day-to-day management and delegation of duties to over 30 employees at Fortune 500

C ompany; hiring of new staff as well as ongoing training and education of employees.

• Received 2 promotions within one year based on superior customer service skills as well as ability to

s uccessfully and expeditiously accomplish new tasks, including the overhaul of store animal care procedures

t o the benefit of the live animals and the store’s profit margins.

• Liaison between store and District Manager, completing Daily Action Memos involving California pricing

a udits, animal care and store maintenance. Auditing of store inventory to ensure proper in-stocks, PO’s and

s upply ordering. A/P & A/R.

Executive Assistant 2006-2008

Spherion/Superior Staffing, Burbank, CA

• Supported 2 Human Resource Senior Executives at Warner Bros in position which was extended due to

s atisfaction with job performance.

• Created and brought to fruition new system to organize employee investigation files, spreadsheets, evidence

a nd data for all cases, resulting in more streamlined and efficient office function.

• Updated and maintained busy calendars & phone sheets, scheduled meetings and travel, answered heavy

p hones and rolled calls for 2 or more executives at any given time. Most requested temporary assistant at 3

A rts Entertainment. Assisted various senior-level executives within entertainment industry.

Executive Assistant/Office Manager 1998-2006

BPE/Melissa Prophet Management, L os Angeles, CA

• Fulfilled all administrative needs of Partner/Talent Manager, including answering phones, greeting clients

a nd guests, preparing correspondence and mail, managing busy calendars for employer and office staff of

o ver 10 personnel, composing company memos and managing/ordering office supplies.

• Coordinated all appointments, press events and travel for A-List clientele and producing partner.

R esponsible for script coverage, breakdown submissions and compiling/maintaining booking information.

Responsible for company’s A/P & A/R. Entrusted as company’s bank account signatory.

EDUCATION

University of California, Santa Barbara B A, Film Studies

R EFERENCES AVAILABLE UPON REQUEST



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