Human Resource Manager

Christopher R. Carter

**** ********* ****** . ********, **** 43229

Phone: 614-***-**** . E-mail: *******@***.***

Overview

A Human Resource professional with an operations background, who has

experience supporting a diverse variety of business concepts. A team player

who is both a business partner and problem solver, with a demonstrated

track record of increased responsibility for all field Human Resource

functions, including:

Recruiting Employee Relations

Talent Selection Compliance

Performance Management Succession Planning

Management Development Change Management

Professional Experience

MATTRESS GIANT, Addison, Texas

Mattress Giant is a leading specialty bedding retailer with over 350 retail

store locations in 14 states.

Director of Safety and Compliance, 2008-2009

Recruiter, 2007-Present

. Reduced OSHA Compliance inspection violations by 80%.

. Developed OSHA policies and procedures: Emergency Evacuation and Fire

Prevention Plan; Hazard Communication Program; Hurricane Preparedness

Policy, Energy Control Program; Personal Protective Equipment Policy;

Blood-borne Pathogens Policy.

. Recruited for all Mattress Giant Distribution Centers, as well as retail

stores.

S&A RESTAURANT CORPORATION, Plano, Texas

Steak and Ale was part of the Metromedia Restaurant Group, formerly one of

the world's leading multi-concept table-service restaurant companies.

Human Resource Director, 2003-2007

. Human Resource Director for the 66 unit Steak and Ale concept, working

with more than 175 exempt and 3000 non-exempt team members.

. Led the talent selection process for all exempt field management.

. Accountable for the investigation and resolution of all employee

relations and compliance issues, including EEOC Position Statements.

. Facilitated the development and establishment of a quarterly succession

planning process, contributing to a reversal of declining sales trends,

as well as improved operational execution.

. Partnered with the Concept President and Vice President of Operations to

restructure the field leadership team, better aligning it with business

objectives.

Christopher R. Carter

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DONATOS PIZZERIA, Columbus, Ohio

Donatos Pizzeria, founded in 1963, has long been the dominate pizza brand

in Central Ohio.

People Manager, 2001-2002

. Increased exempt staffing levels from 86 to 103 percent of ideal within

the 54 unit Central Ohio market.

. Developed and implemented management orientation and feedback sessions

within the Columbus market, helping reduce turnover by > 25%.

. Facilitated the upgrade of management teams in preparation for the

opening of a full service pizzeria concept.

METROMEDIA STEAKHOUSE COMPANY, L.P., Dallas, Texas

Metromedia Steakhouse Company, L.P., is the parent company of both

Ponderosa Steakhouse and Bonanza Steakhouse restaurants.

Human Resource Director, 1992-2000

. Accountable for all field Human Resource functions for 32 Ponderosa

Steakhouses located throughout Central and Southern Ohio, West Virginia,

and Kentucky.

. Partnered with the Regional Vice President of Operations to lead the

second most profitable region in the company, with SOCF exceeding $1.7

million per year (1994-1996).

. Developed and implemented a management turnover reduction plan,

decreasing training expenses by $50,000 (1996).

. Selected as a participant for "Get Real", a cross disciplined team

charged with brainstorming, developing, and implementing system-wide cost

controls to improve steakhouse profitability by 3 percent (1999).

. Revised and updated Ponderosa's Management brochure (1998).

Area Manager, 1985 - 1992

. Consistently achieved the lowest management turnover in the District (<

30% annually) through effective talent selection, training and team

building.

. Named 'Outstanding Area Manager' in 1991, based on highest sales and

profit growth in the company.

. Designed and coordinated the implementation of a new District QSCA

program.

Education

Bachelor of Arts, Sociology

Wittenberg University, Springfield, Ohio

Professional Development

SPHR Certification - December 2002 (expired)

Dale Carnegie - Human Relations/Highest Achievement Award

Foundations of Leadership - Class Valedictorian

Society for Human Resource Management - member since 1998

Ponderosa Executive Development Program

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