Customer Service High School

LaTrice Johnson_**** Milhaven Lane Charlotte, NC *8269 704- 957 -0690

abi5ys@r.postjobfree.com

Objective

To secure a customer service driven position that will continue my professional growth,

allow opportunities for advancement, and utilize my customer service skills and computer

skills.

Experience

Spherion, Charlotte, NC Aug 2009-

Aug 2010

CSA-Customer Service Associate

• Responsible for developing the in-depth understanding of the customers spoken

and unspoken needs.

• Identify and resolve the customer’s issue and anticipates future needs

• Navigate advance technology (PeopleSoft, Siebel); Windows based systems

through a series of databases.

• Follow-up calls and conducting any additional research

• COBRA enrollment

• Assisting the customer’s in billing and payment information

Billie Ann’s Catering, Charlotte, NC Jun 2004-

present

Administrator/Hostess (Part Time as needed)

• Responsible for all accounts receivable, scheduling, food delivery and

duties as a hostess/server as needed.

• After action follow-up to secure client satisfaction

Spherion, Charlotte, NC Sep

2008-Jan 2009

CSA-Customer Service Associate--Displaced

Processed customer transactions in accordance to policy and procedure,

actively engaged customers in determining their needs; identified potential

issues and worked to resolve them. Navigated software and remained in the

allotted time of delivering quality customer care.

Metro-One Telecommunications, Charlotte, NC Jun

2006- Sep 2007

Tele-Navigation Operator

• Aided subscribers with turn by turn navigation, renewal and billing,

hands free calling and vehicle diagnostics.

Education

Winston-Salem State University, Winston-Salem, NC

Liberal Arts

West Charlotte High School, Charlotte, NC 2003

Skills

General office equipment, MS Office products, sales and customer support,

accounts receivable (AR)

Contact this candidate