Customer Service Sales

**** ******* ******

Chapel Hill, NC ***** 919-***-****-Home

910-***-****-Mobile

abi5ye@r.postjobfree.com Dorian Harrelson

Objective To obtain a position within a progressive company

that will allow me to utilize and expand my office

experience

Experience 2007 The Sharper Image Charlotte, NC

Sales Associate

Monitored customer preferences to determine focus

of sales efforts.

Resolved customer complaints regarding sales and

service.

Primarily responsible for promoting and selling the

company's wide array of upscale products and

professional services.

Maintained a high level of sales volume by

providing excellent customer service and customer

relationships.

Highly visible position with day-to-day ongoing

customer contact.

2006 Wells Fargo Home Equity Fort Mill, SC

HCFG Loan Processor I

Reviewed, verified, and cleared outstanding

conditions for Home Equity loans such as

appraisals, title, and income information.

Maintained a pipeline of 60+ files.

Calculated Debt-to-Income ratio, income and assets

manually.

Spoke directly with brokers about files (i.e.

status of files, what additional information was

needed, etc.)

Drew the closing package documents and sent to

closing agents via email or overnight packaging.

Indexed e-faxed documents into individual files

using the EDM system (Electronic Document Manager).

2003-2006 Key Point Lending Charlotte, NC

Loan Processor

Reviewed residential loan application files to

verify that application data was complete and met

establishment standards, including type and amount

of mortgage, borrower assets, liabilities, and

length of employment.

Submitted loan application files, received

conditions from Loan Officers, title companies,

appraisers and borrowers to be sent to Underwriters

for final approval.

Coordinated with the Underwriters with any due

diligence calls that needed to be made/VOE on files

going to closing.

Called or faxed credit bureau, employers, banking

institutions and mortgagors/landlords to verify

accuracy of information.

Typed and mailed approval and denial letters to

applicants.

2000-2002 Swifty Serve Corporation Durham, NC

Accounts Payable Utility Processor

Coded and entered utility invoices

Responsible for preparing checks sent off for

payment and filing non-negotiables.

Handled disconnection of utilities for closed

locations.

Member of the Utility Process Improvement Team.

Collaborated on several projects assigned by

Accounts Payable Supervisor.

Education 1995-1997 University of North Carolina at

Chapel Hill Chapel Hill, NC

Exercise and Sports Science

48 credit hours earned.

Skills

Software-Microsoft Office (Word, Outlook, Excel,

Works, Internet Explorer and Windows)

Knowledgeable on FNMA/Freddie Mac guidelines.

Calyx Point

10-key strokes-10,000/hr

Typing-65 wpm

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