Customer Service Representative

Tiffany L. Smith

** ********* ******

Waldorf, MD 20602

202-***-****-Home 240-***-**** Cell

abi5x9@r.postjobfree.com

OBJECTIVE To obtain a full-time position in the administrative field

that will allow career growth.

WORK EXPERIENCE

Professional & Technical Services, Inc., Arlington, VA

2009-2009

Temporary General Clerk/Administrative II

. Provide administrative support to a management by

assisting in the day to day management of the office's

activities.

. Monitor and track funds utilization of various supplies,

equipment, services, training, travel and related items.

. Schedule appointments, meetings, conference calls,

conference rooms and make any arrangements for travel as

needed.

. Prepare correspondence, status reports, team calendars,

and/or other various administrative documents.

. Reviewed and submit visitor requests

. Processed expense reports

. General filing and calendar maintenance

Ecompex, Inc., Mclean, VA 2008-

2009

Data Entry/Imaging Processor

. Processed military documents into our imaging in

EdocWare Software

. Team Leader for Federal Voter's Assistance Program

(FVAP)

. Responsible for using the document imaging software to

both scan and process scanned document images into the

electronic storage system.

. Worked closely with documents for scanning preparation.

. Monitor employee workflow, mentor staff and provided

training to new hires.

LaserShip Courier, Washington DC ``

2006-2008

Customer Service Representative

. Placed client orders and tracked packages

. Contacted client's regarding updates

. Processed credit card orders

. Handled multi-line telephones

Career Blazers, Washington, DC

2006-2006

Temporary Front Desk Office Assistant

. Provide administrative support to the senior team by

assisting in the day to day management of the office's

activities.

. Monitor and track supplies, equipment, services, training,

travel and related items.

. Schedule appointments, meetings, conference calls,

conference rooms and make any arrangements for travel as

needed.

. Prepare correspondence, status reports, team calendars,

and/or other various administrative documents.

. General filing and calendar maintenance.

SKILLS

. Typing: 60 wpm

. Excellent phone manners and office etiquette

. Strong organizational skills

. Proficient with Microsoft Office Products, Including:

Word, Excel, Outlook, Publisher and PowerPoint

EDUCATION Benedict College, Columbia SC

Accounting

Information Technology

August 2005-May 2006

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