Customer Service Administrative Assistant
Resume:
Tonya L. Klima
**** *. ******** **. ( Independence, MO 64055 ( abi5ui@r.postjobfree.com (
Professional Experience
Account Coordinator/Customer Service Rep., 2010
Spherion Staffing - Overland Park, Kansas
Provide assistance and support for Clinical Business Solutions national
customers and Accredo product distribution patients. Coordinate and oversee
the processing of the daily operation of Clinical Business Solutions
national accounts, which may include specialty staffing, research support,
referral process, trend analysis, and data/specimen collection. Also
provide customized invoices, activity reports for assigned customers, and
reports trends to management.
Database Coordinator/Administrative Assistant, 2009 -2010
Heart of America Prison Ministries - Independence, Missouri
Provide end-user support pertaining to databases or other software
problems. Regularly evaluate company's database system, suggesting changes
to improve business strategies. Create database policy guidelines to
enforce security of all databases and the data stored within these systems.
Responsible for ensuring records within the databases are updated regularly
and remain accurate. Responsible for implementing updates and upgrades for
these systems. Create and modify documents using Microsoft Office. Perform
general clerical duties to include but not limited to: photocopying,
faxing, mailing and filing. Maintain hard copy and electronic filing
system.
Administrative Secretary, 2005-2009
City of Blue Springs - Blue Springs, Missouri
Prepare and distribute agendas and transcribe meeting Minutes for
department related Boards and Commissions. Recording Secretary for the City
of Blue Springs Planning Commission and Board of Zoning Adjustment. Process
letters, memoranda, reports and other documents using personal computer and
associated word processing and spreadsheet software. Process all incoming
mail and distribute to staff. Compile data for staff reports. Enter
timesheets and process payroll for Community Development and Codes
Department. Order office supplies and review all invoices and process for
payment. Establish positive working relationships with staff, vendors,
developers and residents of Blue Springs. Perform data entry tasks as
required. Direct incoming telephone calls to appropriate staff. Organize
and file department related documents.
Administrative Office Support Assistant, 1998-2005
Missouri Department of Social Services - Kansas City, Missouri
Provided administrative support within the Department of Social Services.
Answer telephones and transfer to appropriate staff member. Meet and greet
clients and visitors. Create and modify documents using Microsoft Office.
Perform general clerical duties to include but not limited to:
photocopying, faxing, mailing, and filing. Maintain hard copy and
electronic filing system. Sign for and distribute UPS/Fed Ex/Airborne
packages. Research, price, and purchase office furniture and supplies.
Coordinate and maintain records for staff office space, phones, parking,
company credit cards and office keys. Setup and coordinate meetings and
conferences. Maintain and distribute staff weekly schedules. Collect and
maintain PC inventory. Support staff in assigned project based work.
Perform other duties as assigned.
Education & Training
Business Administration courses, 2008-2009 - Blue River Community College,
Independence, Missouri
Professional Development Courses:
Mid America Regional Council - MS Office 2003/2007 software programs:
Word, Excel, Access, Outlook, PowerPoint
Type 60 wpm accurately
Salary Expectations
Salary requirements are negotiable in conjunction with relative experience
and regional market specifications.
Contact this candidate