Customer Service Assistant

Carla Jackson

*** ***** ***. ******, ** *****

( Cell: 937-***-****

abi5ue@r.postjobfree.com

Entry-Level Paralegal

Profile

Legal support personnel offering versatile office management skills and

proficiency in Microsoft Office programs. Strong planner and problem

solver who readily adapts to change, works both as a team player as

well as independently and exceeds expectations. Able to juggle multiple

priorities and meet tight deadlines without compromising quality.

Leader of others in high demand situations confidently and

sufficiently.

Education

National College -Kettering, OH

Relevant Courses:

Legal Office Procedures

MS Office

Legal Research and Writing

Legal Keyboarding

Wills, Trust, and Probate

Bankruptcy

Criminal Law

Professional Development:

Microsoft Office Specialist (MOS), 2007

Key Skills

Office Records Spreadsheets/Reports Front-Desk Reception

Skills: Management Event Management

Database Calendaring Executive Support

Analytical Math/ Cash Handling

Computer MS Word MS Outlook Windows

Skills: MS Excel MS Access

MS PowerPoint MS Project

Experience

Check-n-Go - Dayton, OH CSR/ 2009

Handled multifaceted clerical tasks (e.g., data entry, filing, records

management) as the assistant to the Assistant Manager. Organized and

maintain accurate records and files, maintained database and ensured the

delivery of premium service to clients. Quickly became a trusted

assistant known for "can-do" attitude, flexibility and high-quality

work.

Highlights:

Entrusted to manage office in the supervisor's absence. Provided timely,

courteous and knowledgeable response to information requests; screened

and transferred calls; and prepared official correspondence.

Developed innovative strategic plans that are used by the Office of

Administrative to market executive support programs to potential

clients.

Earned excellent marks on performance reviews, with citations for

excellence in areas including work volume, accuracy and quality; ability

to learn and master new concepts; positive work ethic; and commitment to

providing unsurpassed service.

InFocision-Dayton, OH

Telemarketer/2008

Maintained an accurate and detailed description of all inward bound

calls from clients and staff. Completed excellent customer service

outbound calls to potential clients. In a call center.

Dakota Contemporary Jewelry-Dayton, Oh CSR/2006--

2008

Kept accurate book records of store inventory. Processed daily

reports for shipping and receiving.

Contact this candidate