Customer Service Sales

ANDREA HUGHES

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*** ********* ****** ( Macon, GA 31211 478-***-**** ( ***********@***.***

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Dynamic, articulate and ambitious Business Professional eager to contribute

solid client relations, communication and sales skills toward optimizing

the business results of a progressive employer. Solid track record of

escalating responsibilities and challenges with the proven ability to

quickly adapt to any situation. Core competencies include:

> Build and Maintain Relationships

> Organized & Detail Oriented

> Exceptional Problem Solving Skills

> Solid, Steady and Composed

> Dedication to Customer Service

> Discerningly Handle Customer Issues

> Effectively Manage Multiple Projects

> Persuasive and Effective Communicator

> Learn New Tasks Quickly

> Project Management Leadership

> Quick to Learn New Technology

> Strong Analytical Skills

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Professional History

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1992 to Present: Geico

2002 to Present: Licensed Insurance Counselor Representative/ Sales and

Service

< Represent full-line of automotive insurance products including; drive

business initiatives by following up on customer inquiries and claims,

consistently receive accolades from clients for dedication to client

satisfaction and service.

< Seek out new clients and develop new opportunities by networking,

generate lists of prospective clients; explain features, advantages and

disadvantages of various policies to promote sale of insurance plans.

< Cultivate and maintain relationships with businesses; perform

presentations for employees and management, encourage question/answer

sessions, provide individual needs analysis and suggest pertinent

products in creating a comprehensive coverage plan.

< Effectively process endorsement paperwork, liaise between corporate

office and client, and contribute strong sales talents to supporting

business development activities as needed.

1997 to 2002: Claims Representative

< Managed claims report processes; leveraged strong telephone skills to

resolve claim issues, set up rental car services and contact 3rd party

claimants to determine final claim settlements.

1992 to 1997: Underwriting Tech/General Clerk/Operator

< Began tenure as a Telephone Operator and achieved promotion to General

Clerk and subsequently Underwriting Tech.

< Processed basic endorsements for underwriting department; managed high

volume data entry and ensured accuracy in all processing functions.

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Additional Related Information

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Received Customer Service Excellence Award and Completed Georgia State

Insurance License Exam[pic]

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