Customer Service Administrative Assistant

Nashay Jones

PO Box ****

Roswell GA *****

404-***-**** ************@*****.***

Employment Objective

Obtain a position with a progressive company where I may utilize my customer service and data entry skills with the

opportunity for advancements

Work Experience

Health Quest

Health Assistant Rep/Enrollment Specialist (5/2000-4/2010) Dahlonega GA

• Handled all inbound calls from difference healthcare insurance members

• Verified all information using the HIPPA privacy rule.

• Transferred all calls to different queues pertaining to the nature of the call

• Answered any questions and concerns regarding letters and phone calls members received

• Documented all records of returned calls setting communication alerts making sure the nurses got their messages

if they were unavailable

• Captured follow up call outcome data for the triage nurses.

• Supplied client specific information including incentives, benefits, referrals, websites and general client

information, handled all inbound calls, processing orders

• Explain Benefit features and incentives verify HIPPA, discuss symptoms

• Assisted in refunding customers after products are returned or checking on the status of refunds and who have

billing questions on their order to ensure that all charges billed are correct

• Assisted customers by providing them tracking information on their order or determining the status of their order

and replaced damage and miss shipped items

• Contacted customers to enroll in the Health Management Program

• Explain Benefit features and incentives verify HIPPA, discuss symptoms

• Update program information, manage files and disposition intakes.

• Meet and exceed monthly goals

• Entered all information using Alpha/numeric

Health Quest

Administrative Assistant/Receptionist (5/1998-5/2000)

• Collates and files. Completes routine forms. Checks or verifies data. Photocopy, Sends, picks up and distributes

faxes. Opens and distributes mail. Set up interviews for potential employees

• Acted as the first impression representing the company as visitors, vendors, customers, etc

• Frequently communicates with all levels of management both inside and outside the company

• Arrange meetings and conferences, schedule appointments, and complete travel arrangements

• Receive, screen and direct incoming telephone calls

• Handle incoming documentations using PowerPoint presentations

Education

General Studies, 1995 – 1997 Harold Washington College, Chicago, IL.

1995 Diploma Senn Metropolitan Academy of Liberal Arts and Technology, Chicago, IL.

Special Skills Proficiency with Microsoft Office Suite; excel, power point, word, outlook, and QuickBooks along with

Avaya. Knowledge of multi-line phones. Scanners, fax machines and copier. Keystrokes- 10,000 plus, w.a.m. 40 plus

Strong verbal, written, communication skills, and time management. Excellent interpersonal skills

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