Customer Service Executive

Summary

Extensive customer service experience gained through work as a Child and

Family Services Specialist, as a retail sales associate, as a customer

service representative, as a waitress, and as the deck supervisor for

American Red Cross learn-to-swim program.

Strong oral and written communication skills gained through a combination

of education and work experience.

Management experience gained through student organization involvement and

work experience.

Worked with others to achieve a common goal and made sure we followed those

goals and projects through to the end.

Education

Bachelor of Arts Criminology, Minor Sociology

Master of Forensic Science, Investigative Emphasis

Missouri State University, Springfield, MO

Nebraska Wesleyan University, Lincoln, NE

Grade Point Average: 3.44 Grade

Point Average: 3.8

Graduation: May 2008 37/43 Credit

Hours Completed

Work Experience

Child and Family Services Specialist, Office of Juvenile Services- State of

Nebraska May 2010-Current

Make recommendations to the court for treatment, placement, and supervision

based on the results of court ordered Comprehensive Child and Adolescent

Assessment (CCAA).

Complete the Youth Level of Service (YLS) to assess the risk and needs of

the youth ordered to complete evaluations.

Communicate recommendations from the evaluations to the youth's assigned

probation or juvenile services officer and incorporate any other

recommendations they may have into the recommendations to the court.

Make sure that evaluations and recommendations are completed in time for

scheduled court dates; if not, file for continuance.

Investigate allegations of abuse/neglect.

Visit homes, conduct family assessments, establish safety plans, and

initiate court interventions.

Develop, implement, and evaluate treatment plans; authorize, coordinate,

and provide family services.

Develop community resources; work with schools, law enforcement, and mental

health providers; inform the public of protection and safety services.

Perform crisis intervention.

Prepare documentation, correspondence, and court reports.

Data Entry- Douglas County Election Commission

March 2010-May 2010

Register people to vote.

Process requests for absentee ballots and returned ballots.

Answer and make phone calls when needed.

Make copies and time stamp incoming documents.

Customer Service/Retail- Just Dogs! Gourmet; Cabela's Call Center

` November 2006-December 2008

Helped build lasting customer rapport and relationships through

communication with customers.

Assessed customers needs and concerns and promptly resolved them.

Placed orders and requests on the computer.

Helped with the scheduling, hiring, and training of employees at Just Dogs!

Gourmet.

Handled the money, balanced the register, and made nightly money drop at

the store.

Waitress/Hostess/Food Service- Big Fred's Restaurant; Texas Roadhouse; TCBY

2005-2006 (Summers), Aug.-Oct. 2009

Greeted customers and made sure they had a positive dining experience

Took customers' food and drink orders, and promptly delivered their

requests.

Used computer system for order entry.

Handled the money and the credit card transactions.

Swimming Lesson Deck Supervisor/Instructor- American Red Cross; YMCA

2001-2006 (Summers), Sept.-Oct. 2008

Helped with registration and created class rosters.

Taught children ages 3-11 how to swim.

Created report cards and class curriculum for different levels according to

the American Red Cross Learn-to Swim program.

Supervised the instructors during the lessons and answered any questions

they may have.

Evaluated students' skill level and determined whether they should pass or

repeat the level.

Answered any questions or concerns the parents of the students may have.

Internship Experience

St. Louis County Medical Examiner's Office June 1-12

2009 (90 hours)

Observed forensic autopsies.

Learned about the process of death investigation.

Observed how different law enforcement agencies document autopsies.

Greene County Juvenile Court, Summer Program Intern

June 2007-August 2007

Checked in the children, ages 12-17, when they arrived to the juvenile

office daily.

Provided supervision for the kids on a daily basis in different activity

settings.

Acted as a liaison among the rotating staff members.

Awarded the children points based upon their attitudes, participation, and

behavior on a daily basis.

Gained knowledge of various programs that could be used in juvenile

probation.

Student Activities Council, Summer Executive Board Intern

June 2007-July 2007

Planned cost-effective programs for the summer and fall 2007 semesters and

effectively managed the budget.

Worked in collaboration with other executive board members on programs.

Edited the training program for fall 2007.

Evaluated all-council surveys and found possible solutions to their

suggestions.

Created a point system for all-council members, as a result of their

survey, to earn rewards and feel benefits of being a member.

Promoted the organization to incoming freshman through a presentation at

their orientation and at the organization fair.

Other Experience

Student Activities Council Executive Board, University Events

2005-2006 Academic Year

Developed and presented proposals for programs coinciding with the

University events for the Missouri State student population.

Worked with agents to book performers for various Heritage Months and

University events.

Oversaw the events as they occurred.

Effectively managed University Events budget and committee.

Homecoming Programming Chair Homecoming 2006 and Homecoming 2007

Managed each of the committee chairs in charge of the various homecoming

events.

Helped each of the event chairs with planning programs, monitoring budgets,

creating rules and regulations for events, as well as oversaw the

management of the events.

Helped create the entry packets for the events.

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