Customer Service Insurance

**** ***** **** ****.

Coral Springs, FL ***** Mobile: 718-***-****

Home: 954-***-****

Email: ********@***.*** Nirmala Mensche

OBJECTIVE

To secure a position where I can utilize my skills and knowledge to

help the company and I grow, enabling us to move forward into its

market.

EXPERIENCE

02/09-5/09 Theramotion Physical Therapy

Bayside, NY

Medical Secretary

. Responsible for answering busy, multi-line switchboard in an efficient

and professional manner.

. Greet visitors, ascertain purpose of visit, and direct them to

appropriate staff

. Complete insurance and other claim forms.

. Interview patients to complete documents, case histories, and forms

such as intake and insurance forms.

. Transmit correspondence and medical records by mail, e-mail, or fax.

08/07-02/08 ENT Associates of New York

Auburndale, NY

Medical Biller/Receptionist

. Process and record new insurance policies and claims.

. Correspond with insured or agent to obtain information or inform them

account status or changes.

. Process, prepare, and submit business or government forms, such as

submitting applications for coverage to insurance carriers

. Notify insurance agent and accounting department of policy

cancellation

. Interview clients and take their calls to provide customer service and

obtain information on claims.

01/03-06/07 JetBlue Airways

Jamaica, NY

Flight Attendant/ In-flight Crew Acting Supervisor

. Shouldered daily responsibilities for guests' fulfillment.

. Involved in daily contact with customers to ensure that they received

the JetBlue Experience.

. Ability to function in a variety of capacities within the aircraft

structure.

. Complied with all FAA regulations and standards.

. Acted as liaison between in-flight crew members and their supervisors;

also enforced proper dress code and timely arrivals of crew to their

assigned flight.

Customer Service Lead (01/03-11/05)

. Fostered positive impression of airline while checking in customers

and receiving their luggage.

. Responsible for customers seating arrangements and organized boarding

of aircraft.

. Met arriving aircrafts to ensure proper deplaning and guide customers

to baggage claim areas.

. Assisted with cleaning services of aircraft to ensure on time

departure for future customers.

EDUCATION

New York Institute of Technology

Manhattan, NY

Major: Computer Science 1999-2000

Johnson & Wales University

Providence, RI

Major: Computer Science 1997-1999

Degree Attained

Skills & Knowledge

. Proficient with usage of Microsoft Word, Excel, PowerPoint and

Outlook.

. Obtains strong customer service skills and eagerness to learn.

. Ability to train, to assist, and supervise large groups.

. CPR certified for infants and adults

Contact this candidate