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Customer Service Six Sigma

Location:
Palatine, IL, 60067
Posted:
October 17, 2010

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Resume:

BARBARA GEBKA

**** *. ******** . ********, ******** 60067 . 847-***-**** .

abi5qy@r.postjobfree.com

www.LinkedIn.com/in/barbaragebka

SUMMARY

CHEMIST . TECHNICAL SERVICES . RESEARCH . NEW PRODUCT DEVELOPMENT .

FORMULATION

TECHNICAL AND REPORT WRITING . ANALYSIS . SIX SIGMA GREEN BELT . INNOVATION

A versatile, multitalented, accomplished Chemist and IIT Certified

Business Innovator with a strong technical background, solid reputation

for generating results and documented record of providing value to

manufacturing in R&D environment. Multi-disciplined problem-solver who

effectively communicates with all levels of people and departments within

an organization. Able to meet aggressive deadlines, run multiple

priorities independently or in a team environment. A creative and

analytical contributor toward success for a company by initiating,

managing and completing innovation projects.

PROFESSIONAL EXPERIENCE

USG CORPORATION - Corporate Innovation Center

1995- 2009

Chemist

Supported Research Staff activities, manufacturing plant operations, field

quality initiatives, resolution of customer complaints and competitive

intelligence by providing analytical expertise, recommendations,

investigations and testing. Held responsibilities for project management

and new product development. Scheduled, researched, analyzed, reported

results and made plans to move projects forward.

Significant Accomplishments:

. Participated in new product formulations and maintained over $1,000,000

worth of joint compounds business for international plants by supporting

sales and manufacturing.

. Successfully concluded negotiation with the vendors resulted in the

reduced cost of laboratory instrumentation by 15%.

. Made significant contributions in new product development by providing

expertise and recommendations regarding new raw materials and analytical

tests - resulting in $200,000 of new products.

. Resolved customer complaints with active listening and proactive

resolution skills by determining source of product failure to minimize

litigation or make necessary corrections to the production.

. Learned to operate and maintained XRD and XRF instrumentation in two

months that resulted in providing crucial analysis and data collection

for research and manufacturing activities which saved about $20,000 by

eliminating the outsourcing cost.

. Cross-trained staff outside of normal job responsibilities resulting in

increased productivity and customer service response time with reduced

headcount.

Key Responsibilities:

. Conducted chemical, physical and mechanical tests on samples of raw

material and final products to assess characterization, quality

control/assurance and effectiveness of material to ensure manufacturing

requirements for product stability and performance.

. Investigated and provided recommendations for projects related to

concrete, wallboards, joint compound, plaster, clays, gypsum, cement and

other products and materials failure investigations using X-ray

diffraction, X-ray fluorescence, thermal analysis TGA/DSC methods, laser

particle size analyzer, microscopy, and other tests.

. Successfully scaled up process developed in laboratory to pilot scale

production. Conducted pilot trials to evaluate and improve technology.

Oversaw manufacturing trials and production.

. Contributed in new product formulation to displace competitors by working

with cross-functional team.

. Mentored technicians and conducted employee training in documentation,

laboratory techniques, procedures and safety protocols.

. Led the installation of new equipment, conducted operational training and

maintenance resulting in proper data collection.

INTERNATIONAL EXPERIENCE

MECHANICS and ELECTRONICS COMPANY - Cracow, Poland

Laboratory Manager

. Managed Environmental Research Laboratory

. Responsible for utilization of galvanic slime in production of components

for electrical and mechanical appliances, and telecommunications

equipment.

. Improved methods for galvanic slime utilization, resulting in annual

saving rate of 15%.

. Achieved 100 % accident free by training laboratory personnel to abide

rules and regulations.

TECHNICAL SKILLS AND COMPETENCIES

Material Characterization Techniques: Thermal analysis: TGA/DSC, Laser

Particle Size Distributions, Ion Chromatography, X-ray Diffraction, X-ray

Fluorescence, Microscopy, Instron,

Languages: Fluent in English and Polish and conversant in Russian

Computer Software: Microsoft Office Suite - Outlook, Excel, Word, Power

Point

EDUCATION

MS and BS in Chemical Engineering - Cracow University of Technology, Poland

(Credential Evaluation from Word Education Services, Inc.

Ref#315825/aa: U.S. Equivalency of Bachelor's and Master's degree in

Chemical Engineering)

Certified Business Innovator - Illinois Institute of Technology

Certified Six Sigma Green Belt - Accelper Consulting

PROFESSIONAL DEVELOPMENT

Ultima IV XRD Diffractometer-Certificate-Rigaku, 2008

Pittcon Conferences and Expositions on Scientific Instrumentation, 2004,

2006

Denver X-ray Conferences and Courses, 2004, 2005, 2006

Thermal Analysis Seminars-Netzsch, and Perkin Elmer, 2005

Particle Size Analysis Training and Workshop-Sympatec, Inc, 2003, 2004

Applied Polarized Light Microscopy and Microscopical Identification of

Asbestos-McCrone Institute

Coating Science for Coating Formulation-Certificate - University of

Southern Mississippi, 1996

Introduction to Paint Formulation-Certificate-University of Missouri-Rolla,

1995



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