Hope L Bolton

**** ****** ****

Plant City Florida 33565

Home 813-***-****

Cell 813-***-****

I have been working in the secretarial field for 20 years. I am

a self starter with good communication skills. I am always

willing to learn something new and always looking for new ways

to be more efficient and affective. I enjoy working with others

and helping in anyway I can for the better of the company or

agency.

WORK HISTORY

08/10 - PRESENT Part time Cashier/ Publix Supermarket

I assist customers with locating items they can't locate. I run

a register and ring up the

items that the customer purchases.

06\10 - 06/10 Part time Secretary/ Faith Lighthouse Church Plant

City Fl

I was the interim secretary when our pastor left. I had the

responsibility of

answering phones, entering the tithes into the

computer, keeping track of the

accounts, printing checks and paying bills, and

doing payroll. I also printed up the

bulletins for Sunday worship service. I also

have worked on the computer for worship

service for over 3 years.

03/08 - 07/10 Office Assistant II/ Hillsborough County Sheriff's

Office Tampa Fl

I was in the Identification Section as an Office Assistant II. I

fingerprinted and ran arrest checks for

customers. I have working knowledge of JAMS,

NIST and also Live Scan. I used J. D. Edwards

when creating purchase orders for

the Identification section as needed.

07/07 - 3/08 Senior Secretary/ Hillsborough County Sheriff's

Office Tampa Fl

I was a Senior Secretary in the Crime Prevention Bureau. I

have assist with many of the

events sponsored by Crime Prevention. I was in charge of

counter sales which involved

maintaining inventory, collect orders and money. I

maintained and made the weekly

warehouse orders and Office Depot orders. I used Microsoft Word

when I type free form

and form letters, correspondence and interoffice

memos. For different events I created

and/or maintained spread sheets using Excel. I

scheduled bureau meetings and took/typed

the minutes from same. I helped maintain the files

for applications and correspondence for

the Florida Sheriffs Youth Ranches. I verified

payroll timesheets for signatures and proper

leave/credit slips. I used JD Edwards when

creating purchase orders for Crime Prevention.

I distributed incoming mail and other documents

/memos for staff. I also answered and

transferred calls to Crime Prevention personnel. I

did miscellaneous filing such as file the

new or updated Honorary Deputy applications,

vehicle inspections, payroll, and

evaluations.

02/07 - 07/07 Senior Secretary/ Hillsborough County Sheriff's

Office Tampa Fl

I was a Senior Secretary in the Child Protective Investigations

Division where I was in charge of special projects and uniforms.

I used Microsoft Word when I typed free form and form letters,

correspondence and interoffice memos. I created and maintain

many spread sheets using Excel. Using the Publisher program, I

created Training Tracks, which is the division's training

newsletter. I was a back up in the Kronos payroll system when

needed. I also used Works to maintain purchases for uniforms and

other miscellaneous orders and charges. I have experience with

Home Safe Net and FSFN which are used for locating information

on Child Protective Investigation cases. I served as a back up

for the Major's and Captain's secretaries and also assisted in

the file area when needed. I used the J. D. Edwards system to

maintain the division personnel information and to issue checks

to vendors. I answered overflow calls from the front desk and

also answered calls for the Lieutenants, Sergeants, Captain and

Major at the division.

05/06-02/07 Senior Secretary/ Hillsborough County Sheriff's

Office Tampa Fl

I served as Sr. Secretary in the Ruskin District office. I used

Microsoft Word when I typed free form and form letters,

correspondence and interoffice memos. I maintained spread

sheets, using Excel, during special overtime situations. I was

in charge of maintaining Kronos, the Sheriff's Office payroll

system, for over 150 employees at the district office. I kept

track of the adjustment memos, Comp time donations, vacation

request and Universal Hiring/Homeland Security time verification

forms for payroll. I also maintained the payroll and vehicle

maintenance files for the district. I use Mapper to access our

internal system when entering traffic citations, trespass

warnings and answering questions about cases during phone calls

from the public. I answered overflow calls from the front desk

and also screen calls for the Lieutenants, Sergeants, the

Traffic Corporal, Captain and Major at the district. I also

maintained uniform orders for all deputies and CSOs at the

district. I used the J. D. Edwards system to maintain the

district personnel information and to issue checks to vendors.

I also maintained the evaluation book and Workers Comp paperwork

for the district. I also covered for the Executive Secretary

while she was out.

03/93- 05/06 Administrative Support / USAA Insurance Company

Tampa Fl

I was with USAA for 13 years. I began my career in the file area

and within 2 years worked my way up to the clerical unit. After

about 5 years in the clerical unit I was promoted to

administrative support secretary for 2 Litigation & Claims

Advisors and 1 Associate Counsel. I typed correspondence, form

letters, free form letters and transcribe dictated letters from

tapes using Word. I scheduled and maintained conferences and

meetings on Outlook and Excel. I researched subpoenas and suits

and maintain spread sheets in Excel for tracking these subpoenas

for Region Counsel. I also did data entry using our legal system

that maintains information about suits we received and handled

in the litigation area. I processed payments on USAA's internal

system for payments to clients and attorneys.

EDUCATION

I obtained my high school diploma from Plant City High School in

1985. I am looking to pursue a degree in Business

Administration.

COMPUTER SKILLS

I have 20 years working experience with computers and Microsoft

products. I am proficient in Word, Access, Excel, PowerPoint,

Adobe Indesign CS and Outlook.

Personal References

Joyce Petersen 6640 Holly Heath Dr Riverview 33578

813-***-****

Crystal McClelland P O Box 66 Lithia Fl 33547

813-***-****

Diana Lacy 4385 Stanley Drive Powder Springs

Ga 30127 770-***-****

Professional References

Kim Murray 6306 Five Acre Road Plant City Fl

33565 813-***-****

Major Ronald Hartley (HCSO) 508 33rd St SE Ruskin Fl 33570

813-***-****

Jolynn Bumiller, Esq. 7432 138th St North Seminole Fl 33776

727-***-****

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