Marianne Pottorff

**** ******** ***** ~ Loves Park, IL 61111

Home 815-***-**** ~ Cell 815-***-**** ~ abi5pd@r.postjobfree.com

Innovative and resourceful professional with the ability to manage customer

service and production operations while maintaining a safety-focused and

quality-oriented mindset. Comprehensive background in employee training,

change management, process improvements, program management, cost savings,

cross-functional team building and manufacturing operations. Skilled in

guaranteeing shipments and orders are delivered both on schedule and

accurately.

Repeatedly promoted into more challenging leadership roles based on

demonstrated success in people management, process organization,

communication and identifying growth opportunities. Assured overall

customer service strategies, and achieved industry recognition while

cutting operational costs.

Professional Experience

Sanford Business To Business, A Newell Rubbermaid Company - Janesville, WI

(1990 - 2010)

Customer Service Manager (2005 - 2010)

Supervised a team of 40 employees in customer service, order entry and

graphic art. Hired, trained and developed all employees within the

department. Contributed to the creation of sales support materials.

Served as a member of the Safety Steering committee while promoting OSHA-

required safety training for all employees. Conducted behavioral-based

safety observations and weekly safety training meetings. Skillfully

integrated customer service and order entry processes from a company

acquisition into the business's operations. Coordinated the project of

moving customer service and operational processes from Wisconsin to

Mexicali, Mexico and Oak Brook, Illinois. Consistently built strong

working relationships with supply chain, distribution, operations,

customers and vendors to ensure on-time shipping performance. Worked

closely with sales and marketing teams to create and implement new

programs.

Select Highlights:

o Implemented and led the Raving Fan program for internal and external

customers, which increased customer service levels - making Sanford an

industry leader in customer service.

o Consolidated and streamlined order entry and graphic art procedures by

outsourcing processes to India- thus realizing an annual savings of

$600,000.

o Researched and applied industry trends and solutions which increased

department efficiencies.

o Increased departmental performance and skill sets through solid

leadership and mentoring.

o Was the "Go To" person inside the organization for the entire sales

organization.

o Attended industry trade shows.

o Visited key customers to review programs and enhance customer service.

Senior Production Supervisor (2000 - 2005)

Directed and led a team of 100+ union employees - overseeing everything

from hiring and training to scheduling and motivating employees.

Brainstormed and implemented long-term departmental plans and strategies.

Coordinated operations of the distribution center - communicating with

employees while ensuring orders were completed in a timely, quality and

safety-oriented manner. Maintained that all orders were shipped according

to specific customer expectations. Managed inventory control -

implementing procedures which ensured inventory was correctly ordered,

printed and shipped. Participated in union negotiations.

Select Highlights:

o Implemented operational processes assuring 99% of orders were shipped

on time.

o Expert in scheduling the production floor for a made to order business

operation.

o Dramatically improved production efficiencies through lean projects

and machine dedication programs.

o Reduced scrap from 4% to 3% - resulting in $75,000 annual savings.

o Contributed to overall business growth from $43 million to $69 million

o Served as a member of Labor/Management Partnership team, discussing

issues to prevent grievances.

o Completed annual performance appraisals on all union employees.

Consumer Services Supervisor (1997 - 2000)

Managed and handled all consumer issues, concerns, questions and complaints

regarding writing instruments. Completed annual performance reviews for

employees. Worked with retail division on creating solutions to commonly-

reported problems related to supplying pens, parts and repairs.

Coordinated retail promotions.

Select Highlights:

o Hired and trained employees, while also developing training manuals.

o Worked closely with source plant to order pen parts as required.

Production Supervisor (1992 - 1997)

Led and supervised 40 union employees in planning and scheduling the

production floor for customer orders. Directed long term planning and

strategic direction within the department.

Select Highlights:

o Implemented visual management techniques in production to increase on-

time shipping performance.

o Promoted safety and quality orientation at weekly departmental

meetings.

Distribution Supervisor (1990 - 1992)

Supervised the distribution center, including all operations (packaging,

inventory, shipping and preparing work orders) and communication to 30

union employees. Hired and trained all new hires. Coordinated the

packaging of all products. Reviewed inventory levels against customer

demand and created work orders.

Select Highlights:

o Devised long term planning strategies and directed initiatives.

o Brainstormed, developed and implemented strategies to improve on-time

shipping performance.

Kohl's Department Store - Rockford, IL (1982 - 1990)

Assistant Operations Manager (Schaumburg, IL) (1988 -1990)

Assistant Soft Lines Manager (1985 - 1988)

Department Associate (1982 - 1985)

Education & Credentials

Bachelor of Science, Business Administration

Rockford College - Rockford, IL

Dale Carnegie Course Graduate

Corporate Inclusion and Diversity & Situational Leadership Training

Technical Skills & Interests

Microsoft Word, JD Edwards

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