Administrative Assistant Customer Service

JUDITH A. LANE

**** **** ****** #*** ******* Grove, IL 60516

630-***-**** home 630-***-**** cell abi5o8@r.postjobfree.com

PROFILE_____________________________________________________________________

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Strong experience in client/customer interactions at all

levels with emphasis in Human Resources, Training and Customer Service:

professional in manner and appearance, ability to learn quickly; detail

oriented; ability to handle a volume of simultaneous tasks; ability to

prioritize and control administrative work flow; implementation of policies

and procedures; computer literate; good work ethic and positive attitude.

EXPERIENCE__________________________________________________________________

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2009-Present United States Census Lombard, IL

Administrative Assistant

Administrative Assistant to Manager of Du Page County Census Office.

Maintain and track Security Badges, attendance, HVAC and alarm logs,

training and meeting sites, organizational chart and log of total hours

worked and number of enumerators in the field. Prepare payroll for

Managers. Perform various projects for Managers.

2009-2009 SEI LLC. Oak Brook, IL

Team Leader

Team leader for call center that arranges appointments for Real Estate

Agents to show properties to clients. Responsible for problem

resolution, overseeing staff, monitoring staff performance and report

generation.

2006-2007 Kelly Engineering Resources Downers Grove, IL

A Division of Kelly Services

Recruiter

This division handles all Engineering and Professional Services

positions such as HR, Purchasing, Sales Managers, and Project

Coordinators. Recruit for contract and Direct Hire positions

utilizing internal applicant tracking system which is a Kenexa based

system. Utilize Internet job boards to post positions and mine for

candidates. Experienced in using innovative recruitment techniques.

2000-2006 Kelly Services Oak Brook, IL

Senior Supervisor

Handle all aspects of the staffing business within the Branch.

Service a diverse customer mix that includes small offices to million

dollar accounts. Contribute to managing Branch profitability by

controlling variables such as gross profit, filled order percentage,

Unemployment and Worker's Compensation costs. Fulfill current and

anticipated hiring needs by recruiting top candidates via internet and

local recruiting sources. Utilize behavioral interviewing techniques

and assessment to ensure proper placements. Conduct New Hire

Orientations which included developing Orientation materials for

specific company requirements and information. Retain top employees

by offering recognition, training, coaching and counseling. Provide

employee assistance with issues such as payroll and benefits

administration. Resolve quality control issues relating to order

management and employee performance. Ensure adherence to contractual

requirements such as pricing and pre-employment screening. Very adept

at Staffnet which is Kelly Services' internal Information System and

applicant tracking system and database. Perform administrative

functions including accounts payable and receivable, payroll, report

generation, database maintenance and ordering of supplies.

Responsible for trouble shooting in all critical areas.

Staffing Coordinator

Dedicated to support of the Kelly Manager on-site at bp Amoco.

Additional responsibilities included recruiting for western suburban

Branches.

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1993-1997 Q Pointe Golf Services Downers Grove, IL

Administrative Assistant

Computer entry of daily lessons, club sales and customer database;

responsible for payroll of fourteen employees; accounts payable of

vendors; coordinated monies deposited and fund management between various

accounts and loan; responsible for all federal and state employee forms,

estimated taxed and sales tax reports; organized bulk mailing of

newsletters to approximately 5000 people; merchandise ordering; creation

and printing of in-house work forms; general correspondence and gift

certificates; prepared owner's financial reports.

EDUCATION_________________________________________________________________

North Central College Naperville, IL

. Bachelor of Arts with a major in Psychology

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