Customer Service Engineer

Location:

Posted:

October 01, 2010

MELISSA A. D'ANDREA

abi5mz@r.postjobfree.com

OBJECTIVE

Administrative Support/Customer service position utilizing experience in an

inbound call center, coordinating, office equipment operation, scheduling,

and data entry. Responsible, detail oriented with strong organizational,

analytical, problem solving, communication and relationship management

skills. Exceptional work ethic.

ACCOMPLISHMENTS

Established reputation for outstanding customer service.

Responded to a high volume of inbound customer inquiries.

Entered data virtually effort free.

Strong Window/PC & typing skills.

Properly documented cases and customer information in system.

Prepared correspondence.

Developed and delivered training.

Made sound business decisions with little guidance.

Experience handling cash money and credit card transactions.

Resolved customer concerns & facilitated their needs with dealerships and

field team members.

EXPERIENCE

VOLKSWAGEN & AUDI CALL CENTER January 2010 - September 2010

contracted through Dell Services

3499 W. Hamlin Road Customer Care Advocate

Rochester Hills, MI 48309

COOKIE LEE 2000 - 2006

Jewelry Consultant

DOMESTIC ENGINEER 1995 - 2009

KMART INTERNATIONAL HEADQUARTERS 1986 - 1995

Clerk Typist/Secretary/Technical Support

VOLUNTEER ACTIVITIES

St. Therese of Lisieux Church Ebeling Elementary School

Teacher/Administrative Support Teacher Assistant

EDUCATION: Associate in Applied Science, General Business, Macomb

Community College 1990