Customer Service Manager
Resume:
DENISE L. PORTER-ZAFRAN
abi5mm@r.postjobfree.com
Columbus, OH 43202
PURCHASING AND DISTRIBUTION
Pro-active specialist in process flow of material and procurement
strategies and techniques, with more than 20 years professional experience
in a franchising corporation as it grew from 2,500 stores to more than
6,000 stores. Self-motivated entrepreneur focused on high quality products
and excellent customer service. Consistent success record resolving
complex problems with innovative solutions.
AREAS OF STRENGTH
? Contract negotiations ? New product
development/support
? Strategic supplier relations ? Supply base optimization
? Supplier development ? Cost savings
SELECTED ACCOMPLISHMENTS
? Achieved cost avoidances surpassing $10 million, negotiating long-term
contracts with price
escalator/de-escalators for commodities.
? $6 million cost savings achieved by researching, developing and
presenting initiatives to
management.
? Exceeded annual budget expectations at minimum - 0. 01% on a
continuous basis.
PROFESSIONAL EXPERIENCE
? Negotiated and executed national contracts for a category spend of
$150 million.
? Analyzed commodity markets to develop long-term strategy for assigned
products.
? Ensured contract compliance with key vendors in regards to quality,
pricing, terms, freight
and service level agreements.
? RFI/RFP's developed and evaluated to determine vendor base and ensure
product
procured to specifications at most competitive price.
? Identified and selected supply sources for test programs and national
implementations;
oversaw facets from development to launch of new products
? Benchmarked with current and potential suppliers regarding best
practices and processes
improvements that maximized effectiveness to provide cost savings.
? Lead role and/or participated in product development and innovation
with Research and
Development, Marketing and Operations.
? Facilitate timely flow of information and communication to vendors and
external and
internal stakeholders in regards to pricing, cost reduction
initiatives, new product
introductions, commodity trend data and industry developments.
? Managed introduction and specification of new industry wide uniform
program.
? Resolved quality and supply issues by determining root cause and
defining action plan to
mitigate reoccurrence.
? Ensured uninterrupted supply of quality goods to system.
DENISE L. PORTER-ZAFRAN
Page 2
EMPLOYMENT HISTORY
DENISE'S HOMEMADE ICE CREAM, Columbus, OH
2004-Present
DENISE'S HOMEMADE ICE CREAM, Boston & Arlington, MA
1998-2004
Successful entrepreneur selling gourmet ice cream to retail and wholesale
markets.
WENDY'S INTERNATIONAL, INC., Dublin, OH
1979-1998
$2.4 Billion restaurant operating and franchising company with more that
6,300 restaurants in North America and 230,000+ employees.
Purchasing Manager (1994-1998)
Buyer/Produce Buyer (1987-1993)
Equipment Buyer/Expediter (1979-1986)
EDUCATION AND DEVELOPMENT
Business Management, FRANKLIN UNIVERSITY, Columbus, OH
Produce Marketing Association - Certified Foodservice Produce Professional
Penn State University - Ice Cream Short Course
Serve Safe Certified
CPM in Progress
Member NRA (National Restaurant Association)
Member Columbus Area Chamber of Commerce
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