Manager Customer Service
Resume:
Sarah Johnson
Lake Wilson, MN 56151
***********@*******.***
Objective
Dependable Professional with 10 years of experience in management,
recruiting, human resources, sales, training, and customer service.
Upbeat, positive attitude with a history of producing quality results .
Education
Keller University School of Management, Edina, MN
August 2005-October 2007
Graduate Certificate in Human Resource Management
Southwest State University, Marshall MN
May 99-2003
Bachelor’s Degree in Hotel/Restaurant Management
Associates Degree in Business Management
Experience
Prairie River Home Care-Marshall, MN
May 2010-Present
Staffing Manager
• Manages the schedules for approximately 125 employees.
• Hires new staff to work in the clients homes.
• In charge of all the new hire paperwork and conducting orientations
for the new employees.
Suzlon Rotor Corporation-Pipestone, MN
July, 2009-August, 2010
HR/Recruiter
• Handled all aspects of HR for approximately 450 employees
• Responsible for hiring approximately 50 new employees a month.
•Assisted with payroll, benefits administration, workers compensation,
and employee incentives.
•Coordinated new hire orientation.
• Worked on coordinating job fairs and advertising for the plant.
• Analyzed and prepared reports for turnover, retention rate, and
attrition; coordinated and sent to corporate.
Τ iger Staffing-Virtual
March 2008-March 2009
Virtual Recruiter/Part-time at home
• Virtual recruiter for various of companies
• Worked on projects for recruitment
• Worked on training processes for recruitment for new employees
Corporate Management Group-Pipestone, MN
October, 2008- July, 2009
HR/Recruitment Specialist
• Recruitment Specialist for Suzlon Rotor Corporation
•Processed bi-weekly payroll for approximately 100 employees.
• Handled all aspects of HR duties for 100 employees.
• Handled the hiring and terminating of employees.
LA Weight Loss-Sioux Falls, SD
October 2007-October 2008
Sales Counselor
• Counseled and guided clients on weight loss
• Met sale goals on a daily basis
• Worked individually with clients to help them successfully reach
their weight loss goal.
Romano’s Macaroni Grill/Restaurant Manager-Edina, MN
September 2004-October 2006
• In charge of hiring new employees for the overall restaurant
• Implemented training programs for all new employees
• Managed the Developer Training Program
• Safety Manager for the Restaurant
• Worked with employees to select, train, retain, and leverage key
talent
• Promoted teamwork among employees
• Accurately assesses strengths and development needs of
employees
Awards/Extracurricular Activities
• Member of SHRM since May of 2008.
• Nominated for “Salute to Excellence” for the National Restaurant
Association, April 2003
• Vice President, Student Hospitality Organization, SSU 2002-2003
• Active member of the Student Hospitality Organization, 2000-2003,
assisting with fundraisers, and numerous club events
• Certifications: Sanitation, Front Office, and Bartending Service
•Certification from the AHA (American Hospitality Academy) 2001
References
Justin Knudson- Sales Manager, CMG 763-***-****,
******@*************.***
Jan Dibbern- Training Coordinator, Suzlon Rotor (507)
562-****-****, ***.*******@******.***
Lois Vanderbok-HR Manager at Suzlon Rotor Corporation
773-***-****, *************@******.***
Deb Nelson-City of Pipestone 605-***-****,
*******@***************.***
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