Administrative Assistant Customer Service
Resume:
LorriAnne S. Newman
abi5k9@r.postjobfree.com Rochester, NY 14623
PROFESSIONAL EXPERIENCE
TREVETT, CHRISTO, SALZER & ANDOLINA LAW FIRM Rochester, NY
Assistant Office Manager; 40 Partners, Associates and Support Staff
2007-2010
Significant Accomplishments/Achievements:
. Manage "as needed" personnel matters including payroll, scheduling,
recruiting, and training.
. Manage Accounts Receivable and Payable, including Trust Accounts and
large cash transactions.
. Assist team that gathered financial data and prepared reports to
facilitate Partners' Annual Retreat to review past year performance
and future projections.
. Establishment and EDI/digital invoicing with e-commerce partners,
resulting in greatly improved receivable payment time. Improved
communication and guidance of e-filing compliance.
. Handle collections and payment plans for delinquent accounts.
. Perform account research, analysis, review, and reconciliation, for
clients, staff, and partners as requested.
. Led team in implementation of new firm web site, including the
institution of maintenance procedures and performance of routine
maintenance and updates.
. Improve, implement, organize and maintain supply procurement and
processes, resulting in improved availability of supplies and cost
reduction.
. Manage ad hoc/impromptu IT initiatives and troubleshooting, including
software/hardware installation and maintenance.
COLDWELL BANKER PRIME PROPERTIES, INC. Pittsford, NY
Team Office Manager 2006-2007
Significant Accomplishments/Achievements:
. Established new-business and tax compliance with various government
reporting agencies.
. Manual preparation of weekly payroll, as well as significant
spreadsheets for fast computation and filing of quarterly and yearly
tax returns, resulting in no outside payroll processing costs.
. Coordinated, scheduled, assigned, and planned numerous team activities
such as scheduling showings for buyers and the coordination with
sellers, mapping, timing, and organizing for efficiency the showing of
numerous homes in a predetermined time frame.
. Developed policy and procedure manuals, marketing campaigns, and work-
flow strategies.
YOH SERVICES/HARRIS CORP., RF COMMUNICATIONS DIVISION
Rochester, NY
Administrative Assistant; Fixed Assets Department 2005-
2006
Significant Accomplishments/Achievements:
. Led division increase of monthly transaction volume and capitalized
$10+ million in corporate assets.
. Coached and trained co-workers on numerous software applications.
. Analyzed and researched multiple systems for asset capitalization.
. Prepared monthly analysis of capital asset and purchasing accounts and
researched and detailed any adjustment to same.
VERAMARK TECHNOLOGIES, INC. Pittsford, NY
Executive Administrative Assistant; Chief Financial Officer
1998-2005
Significant Accomplishments/Achievements:
. Cross-functional responsibility including Payroll Supervisor, Human
Resources and Accounts Receivable.
. Developed and implemented training program for new employees.
. Administered Accounts Receivable, analysis of numerous accounts and
prepared General Ledger entries.
. Participated on cross-functional team to update and modify corporate
policies.
. Organized and prepared with OLE SEC filings 10K's and 10Q's, Annual
Reports and Proxy Statements.
. Detected employee fraud and implemented procedures to minimize future
risk.
. Managed collection activity to reduce bad debt reserve by 98%
($135,000 to $3,000) over 8 year tenure.
LorriAnne S. Newman, 585-***-****, abi5k9@r.postjobfree.com, page 2
EDUCATION
Medaille College, Buffalo, NY (Rochester, NY campus)
Completion September 2010
Degree Program: Bachelor of Business Administration (BBA)
Magna Cum Laude Honors
Women in Business Award Recipient; Galasso Foundation, October, 2008
GPA: 3.86
Sigma Beta Delta Honor Society Nomination
Medaille Medal Recipient; Dean's List distinction for 4 consecutive
semesters
American Institute for Paralegal Studies (St. John Fisher College,
Brighton, NY) Completion 1987
Certification Program: Paralegal Studies
GPA: 3.30
SUMMARY OF QUALIFICATIONS
. Self-motivated with an exceptional record of enthusiastic ability to
multi-task and "wear many hats."
. Fast learner that embraces coaching, training, troubleshooting,
streamlining, and process improvement.
. Enjoyment of a diverse, fast-paced, learning, environment.
. Exceptionally well organized, with a track record that demonstrates
attention to detail, self-motivation, creativity, and initiative to
achieve both business and corporate goals.
. Professional with latest business education and techniques, as well
experience in management, supervision, motivation, confidentiality,
negotiation, client relations, and problem resolution.
. Range of business experience including Office Management, Human
Resources, Accounting, Legal, Purchasing, Collections, e-Commerce,
Customer Service, Marketing and First-tier IT.
. Exceptional leadership ability, capable of building and maintaining key
strategic relationships to improve productivity and performance.
. Independent, trustworthy, resourceful individual with outstanding
communication skills (verbal and written).
. New York State Notary Public
CORE COMPETENCIES AND KEY SKILLS
-General Ledger, Entry & Analysis -Accounts Payable & Receivable -Multi-
state Payroll
-Employee Benefits -Training, leadership and coaching -Recruiting
-Sarbanes-Oxley Act (Section 404) -Supply/equipment procurement -Annual
Budgeting
-Typing: 60+ WPM/10 Key: 10k+ KPH -Collections, Fair Debt Act -Sales
and Labor Taxes
-SEC 10Q & K, Annual Report, Proxy -e-Commerce, EDI, LEDES -Policy
& Tax Compliance
INTERMEDIATE TO ADVANCED COMPUTER APPLICATIONS
Microsoft Office: Word, Excel, Outlook, Publisher, PowerPoint and Access,
through Office 2007
Accounting/ERP/SAP: Tabs3, QuickBooks, PeopleSoft, Dataworks, QAD, Great
Plains
Additional software/applications: Word Perfect, Paychex, Top Producer, MLS
eCommerce: Tymetrix360, Sergenti, Allegient, Legal Exchange (LEX), Legal
Solutions Suite (LSS), Counselink, Ariba, Lucent/Avaya (EDI), ING, Stuart
Maue, Department of Defense
Contact this candidate