Manager Service
Resume:
ETHELSUE PAULEY
*** ****** **. - **********, **** 45240
abi5j4@r.postjobfree.com
SYNOPSIS: Over 16 years experience ensuring contract compliance with Tax
Levied, Federal & State Regulatory Programs; Organized, diligent with
strong attention to detail; Efficient & excellent with time management &
meeting deadlines; Proficient in analyzing data to prepare reports in a
legal & factual manner; Ability to communicate in an effective & diplomatic
manner with a diverse group of providers/clients, both internal & external;
Ability to function independently & work as part of a team; Working
knowledge monitoring & tracking occurrence/incident reports; Computer
skills in Ms Word and Excel.
EMPLOYMENT EXPERIENCE:
Council on Aging of Southwestern Ohio
August 1994 - June 30, 2010: Quality Technical Advisor
-Certified in Food Protection by the Ohio Department of Health - Reviewed
contracted
Congregate Meal and Home Delivered Meals Providers for proper food
handling and
safe food temperatures
-Compiled and prepared computerized reports in review of client records,
personnel files
and Provider policies and procedures.
Collaborated with Care Managers, Care Manager Team Leaders and Providers
as follow
up on occurrence/incident reports to ensure and assist with
client/provider resolution.
Resource person for Council on Aging of Southwestern Ohio staff and
providers.
Assisted the Quality Improvement Manager improve Tax Levied and State
Rules and
Regulations for new Provider contract cycles.
Provided Technical Assistance to contracted providers for development of
policies and
procedures and developed monitoring tools for Personal Care, Homemaker,
Companion
and Independent Living Assistance providers to monitor internal systems
checks. .
Oriented new Care Managers to Service Specifications Rules.
Conducted agency visits of prospective applicants to determine
eligibility for Provider
certification.
Council on Aging of Southwestern Ohio
January 1990 - August 1994: PASSPORT (Medicaid Waiver Program) Case Manager
Provided case management service to Medicaid Waiver Home Care clients.
Assessed client eligibility and develop care plans to meet client needs.
Facilitated care conferences with other community agencies to problem
solve client's
health and safety and Provider Service issues.
Managed budget for services provided to client.
Accomplishments:
Facilitated work group for development of a computerized Provider
Feedback Log tool
for staff to use for reporting negative and positive Provider reports.
Quality Improvement work group member with various contracted Providers
to evaluate
multiple County Levied Program Service Specifications in terms of their
ability to
measure quality service delivery.
Served a 2 Year Term as a Council On Aging Learning Advantage Board
member.
Quality Improvement Representative for Butler County Elderly Services
Program.
Reviewed Tax Levied Care Manager Service
HOME CARE CONTRIBUTION:
Developed and co-produced a Homemaking training videotape with WCPO staff
and volunteers in the community to share with Home Care Agencies.
VOLUNTEER - Volunteer Probation Officer for Hamilton County Adult Probation
Department.
Interviewed and screened probationers for alcoholic substance abuse.
EDUCATION:
Social Work Licensure Examination, Columbus, Ohio - LSW
University of Cincinnati, Cincinnati, Ohio - B.S., Social Science
Contact this candidate